GRC Common Functions / concept
Using indicator templates
Indicators collect data to monitor a single control or risk. Indicator templates allow you to create multiple indicators for similar controls or risks.
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Dispute Management / reference
Components installed with Card Data Security
Several types of components are installed with the activation of Card Data Security.
Application portfolio management / concept
Business process modeling
Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process.
Virtual Agent / concept
Transferring Virtual Agent conversations to a live agent
Manage live chat support, including the chat support interface used when a Virtual Agent conversation is transferred to a live agent.
Field service management / reference
Field Service Territory Planning components
Several types of components are installed with the Field Service Territory Planning feature, including tables, roles, script includes, and business rules.Territory Planning console uses the following properties.
Legal Service Delivery / task
Create a legal contract intake workflow
Create a legal contract intake workflow by creating a record producer and configuring base system settings so users can request the legal department's guidance on legal contracts.
Security management / concept
Set up Threat Intelligence
Before you run Threat Intelligence in your instance, you must download it from the ServiceNow Store.
Release notes / topic
Telecommunications Service Operations Management \(TSOM\) release notes
The ServiceNow Telecommunications Service Operations Management application provides visibility into network infrastructure to help maintain data accuracy across systems and deliver more reliable services.
Security Incident Response / concept
Security Incident AI ROI Summary dashboard overview
The Security Incident AI ROI Summary dashboard derives its values from Platform Analytics indicators and an estimation framework rather than from live queries.
Authentication / task
\(Optional\) Set keystore properties for signing logout requests for SAML
Set the keystore properties to enable the integration to sign logout requests by using your signed server and signed CA certificates.
Platform security / concept
Domain assignment
By default, domain separation adds a domain field to tables and their extensions.
MID Server / task
Configure MID Server capabilities
MID Server capabilities define the specific functions of a MID Server within an IP address range, allowing an application to select the most appropriate MID Server.
Customer service management / task
Edit a recipients list
Modify targeted communication recipient lists using Dynamically Added column in Recipients related list.
Authentication / task
Set the AuthnRequest service URL
Using the IdP's metadata, set the request service URLs for the integration's IdP.
API Reference / concept
spUtil - Client
The spUtil API provides utility methods to perform common functions in a Service Portal widget client script.Displays a notification error message.Displays a notification info message.Displays a trivial notification message.Create a unique identifier.Embeds a widget model in a…
Workflow Activities / concept
Workflow activities reference
Workflow activity reference, organized by category.
Customer service management / reference
Functions available in Web Embeddables global and component code
ServiceNow Embeddables API enables you to integrate ServiceNow components into your external websites. These functions provide essential functionality for initialization, authentication, component management, and event handling.
Server API Reference / concept
ScriptableFlowRunner - Scoped
Creates a builder object used to define parameters for flow, subflow, and action execution. You can specify a flow to execute in a particular domain.
Intelligent experiences / reference
Components installed with Conversation Improvement Themes
Several types of components are part of Conversation Improvement Themes, including scheduled jobs, tables, system properties, and flows.
Agent Client Collector / reference
Agent Client Collector for Visibility Content default checks and policies
Agent Client Collector for Visibility Content (ACC-VC) provides various checks and policies as well as a business rule.
Using an agent or building an integration?
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