Application development / reference
Source-to-target settings
Allow or deny access of a specific application resource in a source scope to a specific application resource in a target scope.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Customer service management / concept
Activate query rules
Set the query rules system property [sn_cs_queryrules.use_query_rules] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query business rules to the query rules feature and validate them.
Change Management / concept
Attach a process for Change model states
You can attach a process with defined conditions to the Change model states to enable state transitions.
Access Control / concept
Access Analyzer Debug logs
Access Analyzer debug logs supply detailed information about the evaluation of access controls for a specific operation.
Platform Performance / concept
Reviewing transaction logs
The instance automatically logs the vital statistics of every transaction that it processes, and that information is available to you as an administrator. Reviewing transaction logs can help identify latency and performance issues.
Cost Management / reference
Using distribution costs and rules
Distribution Costs are costs which can be divided among a group of records.
Investment Funding / task
Enable investment and investment entity owner sync
Create a business rule for an investment entity that synchronizes the investment owner with the investment entity owner.
Platform administration / concept
Enforcing unique numbering
Although duplicate numbers are rare, numbering does not enforce uniqueness, by default.
Core business suite / concept
Groups in Core Business Suite module
Groups enable you to organize people for tasks and projects across Core Business Suite. Assign team members to access, create, and manage shared settings for one or more business units.
Table Administration and Data Management / concept
Defining assignment rules
The instance can automatically assign a task to a user or group based on pre-defined conditions by using data lookup rules and assignment rules.
Platform administration / task
Prepare to left-pad number fields in custom tables
Before you configure left padding of number fields on a custom table or a table that does not extend the task table, you must prepare business rules and script includes.
Cost Management / reference
Process task rate cards
The business rule Process Task Rate Cards runs when tasks close and checks to see if any task rate cards apply. If they do, an expense line is created according to the rate card.
Service management for the enterprise / reference
State flow cleanup
The business rules, client scripts, and UI actions that the system creates automatically to perform custom transitions exist only while the state flow records that use them are present.
Servicenow platform / task
Create a state flow
Creating State Flows.
Customer service management / reference
CSM Query Rules
Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table.
Customer service management / concept
Automatically close customer service cases
Customer service cases in the Resolved state can be closed automatically if customers don’t act.
Portfolio Planning / task
Create a table map
Create a table map to define the mapping between tables in Portfolio Planning with the tables in Project Portfolio Management (PPM).
Customer service management / reference
Targeted Communications publication workflows
The Targeted Communications application (com.sn_publications) includes default workflows that are used for publishing articles.
Instance Data Replication (IDR) / concept
Modifying replication behavior in Instance Data Replication
Modify how data is replicated by configuring optional settings in Instance Data Replication (IDR).Coalesce records using a different column when records on the consumer instance have a different sys_id than the same record on the producer instance in Instance Data Replication…
Work Order Management / task
State flow example
Your business processes might require work order tasks to be accepted automatically when dispatched to an agent.
Using an agent or building an integration?
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