THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Employee Experience Foundation / concept
It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
Service Catalog / reference
Description of the fields on the Record Producer form.
Now intelligence / reference
The following tables relate to Platform Analytics data visualizations and can be accessed through scripts.
Customer service management / concept
You can give both internal users and external users access to your instance. However, you might not want both types of users to have the same level of access.
Virtual Agent / concept
Use Virtual Agent Bot Interconnect to create a unified chat experience across multiple channels. You can support secondary bots, such as Google Dialogflow, Microsoft Power Virtual Agents, and ServiceNow Virtual Agent.
Authentication / task
Enable your instance to verify that it is the intended recipient of a SAML response by using the Audience property.
Release notes / reference
The ServiceNow HL7 FHIR Spoke application lets Workflow Studio authors read HL7 FHIR R4 provider-directory resources from any FHIR R4-conformant server without writing custom REST, scripting, or pagination code. HL7 FHIR Spoke is a new application.
Authentication / task
Set the request service URLs for the integration's IdP by using the IdP's metadata.
Platform security / concept
With the Domain Override Viewer, you can see and manage all your process overrides at once across the entire instance.
Performance Analytics / reference
Performance Analytics score collection follows the process described here. To aid troubleshooting, a mapping between job steps and log entries is provided.
Field Service Manager Workforce / task
Create, update, or monitor your team's schedule from one location. You can approve or reject requests for swapping shifts or time off for agents within your assignment group.
Order management / task
Request an expedited delivery, a quantity change, or a shipping location change for your order in natural language using the ServiceNow Otto Virtual Agent on the Business Portal.
Security Incident Response / task
Map the individual Microsoft Azure Sentinel incident fields to the fields on the SIR security incident so that you can create incidents with the mapped data.
Service Catalog / concept
ServiceNow includes several options that provide administrators some control over content in service catalog template-driven forms.
Customer service management / concept
Learn how the Workspace declarative actions function with configurable workspace.
Workflow Studio / concept
Workflow Studio is the default ServiceNow AI Platform process automation builder used to create flows. Workflow Studio replaces the Workflow Editor.
Workflow Studio / concept
A step performs a single operation in an action. You can use Workflow Studio to add steps to a custom action.
Authentication / task
Provide the URL to the IdPs who will issue the security token.
Platform administration / concept
Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields.
Platform security / concept
Use the standalone Signing Tool to sign supported records in ServiceNow applications using your own private key.
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