THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Financial Services Loan Operations / concept
Learn how bank agents, using the Loan Restructure Proposal workflow, contact a loan customer for restructuring an outstanding loan which otherwise could turn into a non-performing loan. The workflow applies to both business and personal loans.
Security Incident Response / concept
With Security Incident Response (SIR), manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery.
Now intelligence / task
Manual segments are admin-created saved searches with friendly names that bridge natural language questions and database filters for the Query Generation semantic layer.
Performance Analytics / concept
Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards.
System Localization / concept
Set locale text match to provide case and accent sensitivity when searching the text of table columns. The default behavior for text searching in table columns is insensitive to case and accent (diacritic) variations, but you can enforce sensitivity using locale text match.
Software Asset Management / concept
The Software Component Model [cmdb_software_component_model] table stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform.
Release notes / reference
The Australia Patch 4m release contains important problem fixes via Australia Patch 4 and updates to compatible ServiceNow Store applications.
Customer service management / task
View tracking and diagnostic information for every execution of task plan templates in the Task Plan Template Executions table. The information available includes success, failure, and skipped details, along with references for traceability.
Better together
--- title: Building desktop automations from Task Mining data description: Automatically convert desktop processes into executable AI agents: capture the task (desktop processes) in Task Mining, create desktop actions (automation blocks) and AI agent in Automation Center, and…
Third-party Risk Management / reference
Use the Create New Excel download/upload request form to capture all the information that you need to create a download/upload request for Digital resilience third-party registers using the Third-party Risk Management application.
Automated Test Framework (ATF) / concept
Create reliable, scalable, and efficient tests by following these design considerations.
Common Service Data Model (CSDM) / concept
The Service Delivery domain represents the overall end-to-end service delivery system that includes the infrastructure, technologies, integration patterns (infrastructure, systems, data, processes, dependency models), service delivery networks, and operational models.
Table Administration and Data Management / concept
Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables.
Upgrade Center / reference
You can update information about a skipped record task using the Upgrade History Task form.
Intelligent experiences / reference
This ServiceNow Vault agent summarizes access observer logs and provides detailed breakdowns by caller type, users, and roles for specific table and column combinations.
Audit Management / reference
Use the Issue form to create a new issue.
Dynamic Translation / concept
Domain separation is supported in Dynamic Translation and is configured to apply to translator configurations and Exclusion Framework. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Service management for the enterprise / reference
Several types of components are installed with the Service Management Core plugin.Tables are added with Service Management Core.Properties are added with Service Management Core.Roles are added with Service Management Core.Script includes are added with Service Management…
Financial services operations / concept
Learn how agents, using the increase coverage workflow, resolve service requests for requesting, reviewing, and approving individual life insurance policy change requests.
Workplace Core / concept
Monitor your workplace activities. Perform workplace-related actions using the Workplace Core application such as import data, managing locations and configuring other workplace-related settings.
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