Select this adoption blueprint to ensure that your technology teams meet all of the required compliance standards for vendors, security, and performance.
The ServiceNow Industrial Guided Tasks (IGT) application enables structured and guided execution of operational tasks using step-by-step digital workflows. IGT helps you maintain consistent work quality, safety compliance, and traceable execution.
This AI agent manages Microsoft SharePoint Online groups and site roles. It creates and deletes groups, adds and removes users, updates group owners, looks up groups and Microsoft 365 members, and adds or removes site roles.
This AI agent retrieves Jira Service Management service desk configuration and manages customers. It looks up service desks, queues, issues in queues, request types, and request type fields, adds customers, and finds user account IDs.
Build, configure, and deploy custom apps from a single development environment, ServiceNow Studio. ServiceNow Studio gives admins and developers integrated tools to create app files, edit scoped and global app metadata, and package changes for deployment.
This AI agent retrieves employee resource data from Workday HR. It looks up worker profiles, holiday calendars, inbox items, and, by employee ID, documents, total rewards, and benefit enrollments.
This AI agent manages GitHub repositories and pull requests. It creates and deletes repositories, creates and merges pull requests, manages pull request comments, and looks up repositories, milestones, pull requests, and repository events.
Once the application is built and validated, the application needs to be moved to the production environment. Applications can be moved through an application repository or by using Update Sets. Applications should be deployed to test environments prior to moving to production.
This AI agent adds devices, users, or owners to groups in Microsoft Intune. It identifies the group and the member, confirms the request with the user, and reports the result or any error.
This AI agent removes devices, users, or owners from groups in Microsoft Intune. It identifies the group and the member, confirms the request with the user, and reports the result or any error.
Input and output rich controls must be mapped to your custom chat integration in the Custom Adapter Configurations [sys_cs_custom_adapter_config] table.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.