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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Platform administration / concept

Data lookup and record matching support

The data lookup and record matching feature enables administrators to define rules that automatically set one or more field values when certain conditions are met.

Access Control / concept

Default deny property

The default deny property (glide.sm.default_mode) controls the security manager default behavior when the only matching ACL rules are the wildcard table ACL rules.

Change Management / task

Add or modify risk and impact conditions

You can define risk calculation rules on which the risk and impact of a change are calculated. Change Management - Change Risk Calculator is activated by default in the base system.

Portfolio Planning / concept

Portfolio Planning diagnostics

Run diagnostic scans to identify and fix errors in the configuration and other common settings for Portfolio Planning before your planning managers prioritize and roadmap their projects and demands.

Customer service management / task

Define rules to process incoming emails

Define your email-related business processes using Inbound Email Flows. Manage emails along with your customer service processes through a visual Flow Designer interface without having to design or request complex scripts.

Service management for the enterprise / task

State flow example

Your business processes might require work order tasks to be accepted automatically when dispatched to an agent.

Platform administration / task

Constrain the assigned to field by role

This example shows how to use JavaScript and a business rule to restrict the incident Assigned to field choices to only the users with the itil_admin role.

Vulnerability Response / concept

Optional Qualys modifications

Configure optional modifications and streamline some of the data specifically for the Qualys integration.During the initial import of records, certain notification-related business rules can generate many notifications, impacting performance.

Orchestration / reference

Installed with Orchestration ROI

Several types of components are installed with the Orchestration - ROI plugin (com.snc.runbook_automation.roi).Tables are added with activation of Orchestration ROI.Plugins are installed with activation of Orchestration ROI, if they are not already active.Roles are added with…

Orchestration / reference

Installed with Orchestration ROI

Several types of components are installed with the Orchestration - ROI plugin (com.snc.runbook_automation.roi).Tables are added with activation of Orchestration ROI.Plugins are installed with activation of Orchestration ROI, if they are not already active.Roles are added with…

Scenario Planning in SPW / task

Create a table map

Create a table map to define the mapping between tables in Strategic Planning with the tables in Agile Development 2.0, SAFe, and PPM.

Product Support for Technology / task

Enable Proactive Triggers

Use Proactive Triggers to create and view context-specific messages and use relevant actions on the chat widget.

Sourcing and Procurement Operations / concept

Email notifications for pipeline projects

Sourcing managers receive email notifications when a pipeline project is created automatically, and before its estimated start and end dates.

Instance Data Replication (IDR) / concept

Domain separation and IDR

Instance Data Replication (IDR) functions at the data level, which means it does not explicitly support domain separation.

System Import Sets / task

Define ETL entities

Define the Extract Transform Load (ETL) entities used by the Robust Transform Engine.

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