Vulnerability Response / reference
Vulnerability Response vulnerable item form fields
Vulnerable items are automatically created during third-party vulnerability integration imports.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Insurance Claims / task
Process a personal claim
A processor can initiate a claim, review a claim to verify it, and after an adjuster’s evaluation, complete fulfillment tasks and close a claim.
Telecom media technology / concept
Mapping of Sales CRM for Telecommunications PSR catalog to TMF SID
The Sales CRM for Telecommunications PSR catalog entities, product offering, product specification, customer facing service specification, resource facing service specification, and resource specification map directly to the corresponding entities in the TM Forum (TMF) shared…
Delta xanadu australia / reference
Combined CPQ release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for CPQ from Xanadu to Australia.
Release notes / reference
All other Australia fixes
The Australia release contains important problem fixes.
Application development / concept
Building applications
Learn how to become an application developer using ServiceNow AI Platform low-code tools. Start with what you know and use a library of reusable components and published applications to modernize your legacy processes.
AI Control Tower / reference
Evaluation flow
The workflow for evaluation execution, which performs evaluations when conversations are completed.
Configuration Management Database (CMDB) / reference
CMDB Coverage scheduled jobs
CMDB Coverage uses scheduled jobs to identify stale and missing data.
Service Observability / task
Create and manage data mappings
Map your services to the data from a connected external observability vendor instance, and view it in charts for the service.
Now Assist Skills / concept
AI agents, skills, and agentic workflows on by default
Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.
Workflow Activities / reference
Approval - User workflow activity
The Approval - User activity creates one or more individual user approvals.
Workflow Activities / reference
Approval - User workflow activity
The Approval - User activity creates one or more individual user approvals.
Security management / concept
Using agentic workflows
Use AI agents to complete your tasks autonomously.
Release notes / reference
Australia Patch 5m
The Australia Patch 5m release contains important problem fixes via Australia Patch 5 and updates to compatible ServiceNow Store applications.
ServiceNow Studio Classic / task
Create an app file in ServiceNow Studio
Create an app file in ServiceNow Studio to define how an aspect of an application functions — such as which users can access it or how it processes data.
Knowledge Management / task
Configure the mapping of solution definitions with task tables
Configure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type.
Delta washingtondc australia / reference
Combined Accounts Payable Operations release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Accounts Payable Operations from Washington DC to Australia.
Healthcare and Life Sciences Service Management Core / reference
Healthcare and Life Sciences Service Management Core reference
Reference topics provide additional information about Healthcare and Life Sciences Service Management Core components, including tables.
Delta yokohama australia / reference
Combined Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Operational Sustainability Management (formerly Environmental, Social, and Governance) from Yokohama to Australia.
Workforce Optimization for IT Service Management / task
Monitor schedule adherence of your agents
Evaluate whether or not your agents are adhering to their assigned schedules. Look for areas where agent activities that do not offer much value can be reduced or eliminated and fine-tune your staffing levels requirements based on their adherence.
Using an agent or building an integration?
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