Virtual Agent / reference
HTML bot response control
Use the HTML bot response control to display static HTML text in the Virtual Agent bot response.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
ServiceNow Studio Classic / reference
ServiceNow Studio Navigator panel taxonomy
Reference each metadata file type and its corresponding primary table in the File categories tab of the ServiceNow Studio Navigator panel.
Delta washingtondc australia / reference
Combined RPA Hub release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for RPA Hub from Washington DC to Australia.
Governance risk compliance / concept
Structured workflows for BCPs
Perform the structured workflows that are outlined in this section to create a business continuity plan in Business Continuity Workspace (also known as BCM Configurable Workspace).
Now Assist for App Engine / concept
Exploring ServiceNow Otto for App Engine
Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI.
Delta washingtondc australia / reference
Combined Security Center release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Security Center from Washington DC to Australia.
Integration Hub / concept
Google Compute Engine Spoke
Launch and manage virtual machines in Google Compute Engine spoke from your ServiceNow instance.
Platform administration / task
Create a messaging notification
Notifications define when a message is sent, who it is sent to, and what it contains. To send a notification to Slack or Teams, add a messaging content record to the notification and configure the notification messaging channel.
Customer service management / concept
Configure Apple Messages for Business
Apple Messages for Business integration enables customers to start secure conversations from the Messages app on Apple devices. Agents manage these interactions in CSM Workspace with full customer context, case details, and conversation history.
Connections and Credentials / task
Create a Connection & Credential alias
Define an alias to label a credential or connection record.
Virtual Agent / concept
Supported Virtual Agent and Agent Chat features for custom chat integrations
The chat integrations framework supports a multitude of Virtual Agent and Agent Chat features to provide a robust conversational experience.
Integration Hub / concept
Gremlin Spoke
Simulate outages and manage attacks using Gremlin instance from your ServiceNow instance.
Intelligent experiences / concept
Explore AI agents
Learn how the AI agents enhance live agent productivity by mimicking human-like intelligence to manage tasks ranging from automated responses to complex problem solving.
Telecommunications Service Operations Management / concept
Telecom Discovery via Nokia Altiplano
The Service Graph Connector for Nokia Altiplano offers a telecom-aware integration that brings real-time network inventory from the Nokia Altiplano Access Network SDN Controller into your ServiceNow CMDB.
ITSM Virtual Agent / reference
Self-Service pre-built topics for ITSM Virtual Agent
Self-Service topic conversations are designed to give users to access IT-related information, such as open or check IT ticket status, verify assigned equipment, and Knowledge Base search.
Application development / concept
Automation basics for apps
Automation is central to ServiceNow application development and is a core strength of the ServiceNow AI Platform. Automation enables developers to build applications that reduce manual work, enforce consistency, and respond intelligently to business events.
Delta yokohama australia / reference
Combined Playbooks in Workflow Studio release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Playbooks in Workflow Studio from Yokohama to Australia.
Virtual Agent / reference
Link bot response control
Use the Link bot response control in a Virtual Agent topic to present a bot response. The response contains a header prompt with either a single URL link to an item or multiple URL links for up to three items.
Sourcing and Procurement Operations / concept
Routing NDAs to suppliers
Reduce manual effort by providing your procurement specialist with a single place to perform all the necessary actions when creating and routing Non-Disclosure Agreements (NDAs) to suppliers and third parties.
Integration Hub / concept
SAP ECC IDoc Spoke
The SAP ECC IDoc spoke is built by Bristlecone, Inc. Manage finance, items, and procurement in SAP ECC IDoc account from your ServiceNow instance.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.