Manage your team's schedule by creating a schedule plan that covers a span of time and includes your team's work shifts. You can also assign agents to shifts based on their skills and availability.
The Change Request form enables you to create and modify the change activities for the Telecom Inventory change models in the Design and Assign function.
Gather a high-level understanding of the end-to-end purchasing workflow with the Sourcing and Procurement Operations (SPO) and Accounts Payable Operations (APO) products within the Source-to-Pay (S2P) suite.
Add new or updated information to your current data sets by importing it into existing tables in your application through the power of Integration Hub. Schedule future imports to add data at specific times.
If you are an administrator in the global domain, you configure how Security Incident Response handles day-to-day operations.To protect investigations and keep security incidents private, you can restrict Security Incident Response access to security-specific roles and ACLs.
Build Agent is available in ServiceNow Studio for UI-first, declarative workflows. You can also use Build Agent the ServiceNow IDE within ServiceNow Studio for code-first, autonomous full-stack development.
Export translation records to translate to additional languages in your preferred translation environment and import the new or edited translation records through import sets.The System Import Sets application contains import tables and corresponding transform maps to assist…
Before you begin the upgrade process, it is essential to read the release notes for your target version so you understand the required upgrade and migration tasks. This information helps you plan a safe and effective upgrade.
--- title: Script sandbox environment description: The script sandbox environment is a restricted execution context in which untrusted, client-generated scripts run on the server using one of two evaluators: the guarded script evaluator or the script sandbox evaluator.
The ServiceNow platform provides several methods for localizing Virtual Agent conversations, depending on your needs. Use the Localization Framework to manage all aspects of the translation process, whether you are using machine translation, a third-party provider, or both.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
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Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.