THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Incident Management / concept
The Incident management best practice -San Diego plugin (com.snc.best_practice.incident.sandiego) enhances the integration and workflows for incidents and problems. This plugin enables you to update the progress of the reported incident and problem to the agent and caller.
Release notes / reference
The Australia Patch 4 release contains important problem fixes.
Security Incident Response / concept
Following are the UI actions that are displayed on the security incident form.
Sourcing and Procurement Operations / reference
A sourcing request is created for when an item that a shopper, employee, or requester needs, must be sourced. This record is created when an active contractual price for the product that the shopper intends to purchase doesn’t exist.
Release notes / topic
The ServiceNow Configuration Management Database (CMDB) application stores data about the infrastructure of your organization.
Release notes / reference
The Australia Patch 3 release contains important problem fixes.
Accounts Payable Operations / concept
Invoice exceptions are discrepancies during invoice processing that must be resolved before payment, such as missing data, tax variances, or supplier issues.
API Insights / concept
Manage and monitor all APIs within your organization by reviewing their life cycle stages, identifying missing critical attributes, and accessing helpful resources to ensure proper API maintenance and governance.
Smart Assessment Engine / concept
The ServiceNowSmart Assessment Engine (SAE) helps you reduce the manual burden and costs of your assessment processes through automation.
Legacy Workflow / reference
The graphical Workflow Editor provides a drag-and-drop interface for automating multi-step processes across the platform.
Legacy Workflow / reference
The graphical Workflow Editor provides a drag-and-drop interface for automating multi-step processes across the platform.
Release notes / reference
The Australia Patch 5 release contains important problem fixes.
Workflow Studio / task
Create a reusable component to automate one or more steps of a process.
ITOM Visibility / concept
Discovery can detect the physical connections, known as layer 2, between network devices.
Configuration Management Database (CMDB) / concept
The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.
Delta washingtondc australia / reference
Consolidated page of all release notes for Proactive Service Experience Workflows from Washington DC to Australia.
Delta xanadu australia / reference
Consolidated page of all release notes for CPQ Configurator from Xanadu to Australia.
Now Assist in Virtual Agent / concept
LLM assistants help with large language model (LLM) topic discovery. The ServiceNow Otto for Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup.
Governance risk compliance
--- title: Risk Assessment Methodology form description: Use the Risk Assessment Methodology form in the Advanced Risk application to specify the types of risk assessments and the entities on which the risk assessment is performed.
Intelligent experiences / concept
Agentic workflows are AI‑driven workflow orchestrations that use one or more AI agents to achieve a specific outcome. They go beyond single‑step automation by dynamically planning, executing, and adapting actions based on context, data, and intermediate results.
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