Retail industry / concept
Exploring Retail
Whether you're starting or expanding your implementation of the Retail application, learn more about the features available to optimize your retail organization.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Telecommunications Network Inventory / reference
Telecommunications Network Inventory reference
Reference topics provide additional information about Telecommunications Network Inventory.
Now Assist for CSM / concept
Customer Service Management Live interaction recommendations AI agent for voice channel
Live interaction recommendations AI agent is an agentic capability within ServiceNow Otto Customer Service Management (CSM) that provides real-time recommendations to human agents during live customer interactions on the voice channel.
Source to pay operations / toc
Australia Finance and Supply Chain
Read Australia Finance and Supply Chain in the ServiceNow documentation.
Virtual Agent / reference
Text user input control
The Text user input control in a Virtual Agent topic prompts the user for a text string.
Integration Hub / concept
Wrike Spoke
Manage approvals, attachments, folders, projects, and so on, in the Wrike account from your ServiceNow instance.
Vulnerability Response / reference
Vulnerability Response remediation task states
Third-party integrations import vulnerable item detection data that create new vulnerability items (VITs) or update existing VITs. Detection states update VIT states in so far as they’re Open or Closed.
Governance risk compliance
governance-risk-compliance/privacy-workspace/roles-installed-prm.md
--- title: Roles installed with Privacy Management description: The GRC: Privacy Management application installs the roles for the privacy analyst, the privacy manager, and the privacy administrator to perform their respective tasks.
ITSM Virtual Agent / concept
Issue Auto Resolution for ITSM Virtual Agent
Proactively deflect common ITSM incidents to ITSM Virtual Agent. Initiate a conversation with an end user after they submit an incident through a non-conversational service channel, if an existing ITSM Virtual Agent conversation can resolve the issue.
Governance risk compliance
governance-risk-compliance/grc-compliance-management-workspace/triage-self-id-issue-ws.md
--- title: Triage self-identified issues using the Compliance Workspace description: After an issue has been identified and submitted by employees or business users via the Service Portal, the issue triage process begins.
Application development / concept
Low-code versus pro-code development
Learn the difference between low-code and pro-code solutions on the ServiceNow AI Platform.
GRC Common Functions / concept
Indicator templates for controls
The Technology Controls Monitoring Accelerator includes 273 indicator templates (94 Basic, 174 Manual, and 5 Scripted) for CIS v7 and includes new 67 indicator templates (64 Basic and 3 Scripted) for CIS v8.
Sourcing and Procurement Operations / reference
Contracts
A contract defines the terms and conditions along with pricing agreed for a product with the supplier. An active contractual price determines if the pricing of a product or service is displayed on ShoppingHub.
Integration Hub / concept
Oracle EBS Spoke
Manage sales orders, procurement, finance, customers, ledgers, and so on, in the Oracle EBS instance from your ServiceNow instance.
Virtual Agent / reference
Test details
The chat test window displays adjoining tabs that provide details about your topic as you test it.
Delta yokohama australia / reference
Combined HL7 v2.x Integration release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for HL7 v2.x Integration from Yokohama to Australia.
Intelligent experiences / reference
Components installed with AI Desktop Actions
Several types of components are installed with activation of the sn_desktop_agents plugin, including user roles and tables.
Security management / concept
Sighting searches in MISP
You can perform sighting searches on observables in the MISP instance to determine how often certain types of attacks, such as phishing attacks or communications with a malicious IP or URL, occur in your network.
Order management / concept
Common Salesforce integration issues
Learn how to solve problems you may have integrating CPQ with Salesforce.
Governance risk compliance
governance-risk-compliance/grc-continuous-authorization-and-monitoring-workspace/import-oscal-assessment-results.md
--- title: Import OSCAL Assessment Results (AR) description: Import OSCAL Assessment Results (AR) from similar NIST RMF frameworks to create an engagement.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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