THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The OCSeriesEventGenerator script include provide methods to generate the repeating VEVENTS for a user's iCalendar.Returns an array of the repeating on-call events.Returns an array of VEVENTs that represent the on-call for the provided rotaScheduleSpanGR and the…
Callback over Zoom / task
You can install the Zoom extension for Omnichannel Callback application (com.sn.zoom.callback) if you have the admin role.
Application development / concept
To build apps agentically on the ServiceNow AI Platform, you interact with tools through a multi-turn conversation interface to build apps, write documentation, or brainstorm ideas.
Hardware Asset Management / concept
Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.
Service Mapping / concept
Service Mapping can discover application services containing Citrix XenApp, Presentation Server, and Citrix Usage Collector.Map an application service containing Citrix XenApps, Presentation Servers, and Citrix Usage Collectors and verify that Service Mapping discovered all…
Virtual Agent / concept
Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions [interaction] table. The record includes all topic elements used in the conversation, as well as live agent transfers.
Workforce Optimization for Field Service / task
You can change the number of weeks' worth of data stored in denormalized tables.
Server API Reference / concept
The CMDBTransformUtil script include uses the Identification and Reconciliation (IRE) framework to minimize the creation of duplicate configuration items (CI).Creates a CMDBTransformUtil object.Returns any errors generated by the previous identifyAndReconcile() or…
ServiceNow SDK / concept
Learn about developing applications in source code locally and installing changes on an instance with the ServiceNow SDK.
ServiceNow SDK / reference
Use the ServiceNow SDK command-line interface (CLI) to manage changes between a local application and the application on an instance.Authenticate to an instance and store, update, or view user credentials for accessing an instance on your system.Create an application or convert…
Server API Reference / concept
The MIDServer script include provides methods to encapsulate the notion of a MID Server.Returns the specified MID server.Returns the MID server associated with the specified schedule (the MID server with the same name).
Integration Hub / concept
Import and create schemas to send and receive messages in an Apache Avro format. Using an Avro format can reduce the size of the payload and simplify your integration to your local Kafka instance.
Customer service management / concept
Create responsibility access configurations to add or modify access for various user relationships using different association types.
Server API Reference / concept
The OCRotation script include provides methods to build a data structure that is used to display a calendar.Builds the on-call coverage based on your groups, rotas, and rosters.
Health and Safety Testing / task
Complete all configuration tasks to ensure that Health and Safety Testing is set up correctly for your company.Set up Health and Safety Testing properties to define the data retention period for health testing data and enable or disable emails to potentially exposed…
Server API Reference / concept
The Workflow script include provides methods that interface with the Workflow engine.Sends the specified event (message) into the workflow context to pass along to the executing activities.Cancels all running workflows on this record by broadcasting the cancel event to…
Mobile / task
Configure components to display the image, video, and text cards in a campaign for your users to view and interact with on mobile devices.
Access Control / concept
Analyze identities on the ServiceNow AI Platform instance.
Integrate applications / concept
The Databricks metadata collector provides read-only access to metadata from an external Databricks account.
HR Service Delivery / concept
Install and configure the Talent profile application to get an aggregated view of different talent types at different point in the hiring journey.
The same documentation is available through the public REST API.
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