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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Intelligent experiences / toc

Australia Enable AI

Read Australia Enable AI in the ServiceNow documentation.

Field service management / reference

Field Service Management script includes

Script includes used in Field Service Management help configure agent scheduling, dispatch operations, part management, integrations, and more.

Discovery / concept

Configuration file tracking

The horizontal discovery process can find configuration files that belong to certain applications and add those configuration files to the CMDB. You can track the changes to these files by comparing them to previous versions.

Configuration Management Database (CMDB) / task

Create a de-duplication template

Create a de-duplication template that you can then run to apply pre-configured and consistent remediation to de-duplication tasks, in bulk. Organize your templates in libraries that make sense in your organization.

Platform administration / concept

Advanced form configuration

Administrators can configure advanced form features, such as form focus, form splits, and derived fields.The Insert and Insert and Stay options are disabled by default for task records such as incidents and change requests.

User Administration / concept

Managing user sessions

The ServiceNow AI Platform provides the ability to view and terminate individual user sessions, lock out users from the system, and make users inactive.Secure your instance by enforcing a maximum time for sessions regardless of user activity.Specify when to time out user…

Server API Reference / concept

ProductInstance - Scoped, Global

The ProductInstance API provides methods to generate a product instance identifier (PID), retrieve PID configuration data, and determine if a model category is a product instance.Generates the hashed value of the product instance and returns it.Gets the PID configuration…

Manufacturing / reference

Components installed

Several types of components are installed when you install the Manufacturing Commercial Operations application. These components include user roles, tables, plugins, ServiceNow Store applications, and business rules.

REST APIs / concept

Cloud Runner Test Generation REST API

Manages test job generation to be executed in a cloud runner for Automated Test Framework (ATF).Provides the status of each generated test for a provided Browser Orchestration Queue (BOQ) record.Sets the test generation job and its associated update set record to complete status.

Intelligent experiences / concept

ServiceNow AI organization and tools

The ServiceNow AI experience includes generative AI skills, agentic AI, and conversational user engagement layer. A good AI experience depends on quality data and a coherent AI policy that functions as its guiding star.

DevOps Change Velocity / reference

Deleting a record in DevOps Change Velocity

Cascade record deletion is implemented to delete all dependent lower level DevOps records whenever a parent or higher level DevOps entity is deleted.

Using an agent or building an integration?

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