Customer service management / task
Configure email and comment notifications
Add a script to the email reply or case comment template to include all case activities in email replies and notifications.
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Customer service management / task
Add a script to the email reply or case comment template to include all case activities in email replies and notifications.
ITOM Cloud Accelerate / reference
The Cloud Configuration Governance Policy form displays detailed information about the policy such as cloud provider, resource type, policy type, and policy violation reporting settings.
Project Management / task
Add diagnostic scripts to scan the data in your application for any corruption. You can also attach fix scripts to rectify the corrupt or invalid data identified by the diagnostic script.
Resource Management / task
Add existing or new diagnostic scripts to scan the data in your application for any corruption. You can also attach fix scripts to rectify the corrupt or invalid data identified by the diagnostic script.
Connections and Credentials / concept
Verify the identity of the sender using Authentication Algorithms
ServiceNow SDK / reference
The UI Page API defines custom user interface (UI) pages [sys_ui_page] that display forms, dialogs, lists, and other UI components.Create a UI page [sys_ui_page] for a custom user interface.
Service Graph Connectors / task
Download the AWS scripts included within the guided setup of the Service Graph Connector for AWS.
Enterprise Agile Planning / task
For the SAFe Story and SAFe Scrum task tables, ensure that only the data from the necessary columns is migrated to Enterprise Agile Planning. By updating a Script Include, include or exclude any columns according to your requirements.
Event Management / task
You can create a self-health monitor to use custom health monitor script to monitor specified Event Management components.
ServiceNow SDK / task
Optimize your codebase by defining reusable code blocks with JavaScript modules and the ServiceNow SDK.
Performance Analytics / reference
When you create custom content to be placed as widgets on dashboards and home pages, you must perform extra tests before you export the content to PDF.
ServiceNow IDE (Family Release) / task
Optimize your codebase by defining reusable code blocks with JavaScript modules in the ServiceNow IDE.
Enterprise Agile Planning / task
Update the default Scripted Extension Point or create a scripted extension point using the default one as a template to filter the data displayed on the EAP dashboard.
Platform administration / task
Create and duplicate an OAuth API script for application registry.
Server API Reference / concept
The KafkaProducerAPI provides a method to produce messages from server-side scripts to an Apache Kafka topic.Instantiates a KafkaProducerAPI.Sends a message to a Kafka topic, optionally running a script include if an asynchronous send fails.
Integration Hub ETL / task
Add custom before and after scripts for a data source of a CMDB integration application. Those scripts provide access to the input and output payloads of IRE.
Sitemap Generator / concept
Use the ServiceNow Sitemap Generator application to define and automatically generate XML sitemaps to improve search engine optimization of public portal pages.
Application development
--- title: Use case: Summarize a client script using ServiceNow Otto description: Understand and edit client scripts.
Cloud Configuration Governance / reference
Several CAPI APIs are provided by default with the Cloud Provisioning and Governance application.
Server API Reference / concept
The EventQueueProcessorOOB script include provides methods to manage event requests on the inbound event queue (located in the Inbound Queue [sn_tmt_core_inbound_queue] table).Adds attributes to the passed event snapshot.
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