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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Scripts / concept

Using DurationCalculator to calculate a due date

Using the DurationCalculator script include, you can calculate a due date, using either a simple duration or a relative duration base on schedules.A simple duration is the number of seconds between two date times.Relative duration is very similar to simple duration except a…

IT Remediation Workspace / concept

List page in the IT Remediation Workspace

The List view in the IT Remediation Workspace permits remediation owners to view the records (VITs, AVITs, CVITs, and TRs) assigned to them and their assignment groups, and remediate these vulnerabilities and misconfigurations.

Workflow Studio / concept

Building subflows

Workflow Studio is the default ServiceNow AI Platform process automation builder used to create subflows. Workflow Studio replaces the Workflow Editor.

It service management

it-service-management/itsm-mcp-server-tools-reference.md

--- title: ITSM MCP Server tools reference description: Reference for all tools available in the ITSM MCP Server, organized by functional area: incident management, change management, and employee experience.

Release notes / topic

Self-service and omnichannel engagement for CSM release notes

With self-service and omnichannel applications in the ServiceNow Customer Service Management (CSM) application, your customers can use chat on self-service portals, consumer messaging apps, email, or phone calls to connect with your organization.

Release notes / topic

AI Admin Hub release notes

The ServiceNow Otto experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search.

Server API Reference / concept

XMLDocument2 - Scoped, Global

The XMLDocument2 API is a JavaScript object wrapper for parsing and extracting XML data from an XML string.Creates an XMLDocument2 object.Creates an XMLDocument2 object from an attachment stream.Creates and adds an element node to the current node.

Configuration Management Database (CMDB) / concept

Home view in CMDB Workspace

Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts.

Release notes / reference

Pre- and post-upgrade tasks for various products

In preparation for your upgrade, review the upgrade and migration tasks for various applications and features. Plan to complete these tasks, when applicable, before or after the upgrade is complete.

Release notes / topic

AI Control Tower release notes

The ServiceNow AI Control Tower application provides a centralized workspace to track and act on AI governance work across the enterprise.

Using an agent or building an integration?

The same documentation is available through the public REST API.

GET /api/docs/search?q=GlideRecord&limit=20
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Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.