Scripts / concept
Restricting record access
You can use a query business rule that executes before the database query to prevent users from accessing certain records.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Application Vulnerability Response / concept
Calculate risk in Application Vulnerability Response automatically
Application vulnerability calculators automate calculating initial risk values for the fields on application vulnerable items (AVIs). Risk calculations offer insight into prioritizing remediation.
HR Service Delivery / task
Client role assignment rules
Use Client Role Assignment Rules to automatically assign or reassign a role to an employee.
Table Administration and Data Management / task
Create an assignment rule
Automatically assign a record according to one or more conditions in an assignment rule. Assignment rules are designed to run at the time you open a record.
Application development / concept
Flow Designer
Flow Designer is a ServiceNow AI Platform feature that enables rich process automation capabilities in a consolidated design environment.
Financial Services Customer Lifecycle Operations / task
Configure Financial Services Customer Lifecycle Operations
Review the components that are installed with the application. Components can be modified according to your organization's business needs.
Portfolio Planning / reference
Managing Portfolio Planning with PPM
Ensure that Portfolio Planning is integrated properly with Project Portfolio Management (PPM) following these guidelines.
Microsoft Azure DevOps Integrations Comm / task
Customize your table map configuration
Configure table maps between tasks, iterations, and work areas of Azure DevOps and tables in Agile Development 2.0 and configure its fields for Azure DevOps projects of a process type.
Microsoft Azure DevOps Integrations Comm / reference
Customizing your map configuration for Microsoft Azure DevOps integration
Customize the table, field, or state map configuration between Azure DevOps and Agile Development 2.0 according to your organizational preferences.
Table Administration and Data Management / concept
Assignment rules module
The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs.
Governance risk compliance / task
Create contact import rules
Create a contact import rule to apply on the User table and filter out users as contacts for emergency notifications.
Application development / concept
Advanced scripting
As an app grows in complexity, it may reach the limits of what business rules, script includes, and Flow Designer actions can accomplish through configuration alone.
Field Service Integrations / reference
Incident Management for Field Service components
Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application.
MID Server / reference
Active MID Server post-cloning credential issues
The system provides automatic processes to detect and notify you of possible MID Server credential issues after instance cloning.
Configuration Management Database (CMDB) / concept
Create dependent relationship rules
Create hosting and containment rules (dependent relationship rules) for CI classes to help with correctly identifying dependent CIs during the business discovery process and service mapping.
Application portfolio management / concept
Exploring total cost of ownership \(TCO\) in Enterprise Architecture Workspace
The Application Total Cost of Ownership (TCO) plugin helps Enterprise Architects evaluate the cost of business applications. Use application costs to prioritize the application portfolio and align with the organization's business strategy.
Hardware Asset Management / concept
Analyzing CMDB settings for HAM
Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) to hardware asset synchronization, life cycle alignment, and Hardware Asset Management (HAM) data quality.Identify and evaluate settings including Hardware Asset…
Data Loss Prevention / reference
DLP SLA Definition form
Field descriptions for the DLP SLA Definition form used to create an SLA record.
Financial services operations / concept
Case Types in FSO
Learn about case types, how they’re structured, and how they’re used in Financial Services Operations (FSO).
Governance risk compliance / task
Create the contact import rules
Create a contact import rule to apply on the User table. You can then filter out the users as the contacts for emergency notifications.
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