Field Service Scheduling / task
Activate intraday optimization
Activate Intraday optimization by activating the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) for Field Service Management.
THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Field Service Scheduling / task
Activate Intraday optimization by activating the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) for Field Service Management.
Workplace Calendar Synchronization / task
Connect Google with the ServiceNow using the flow designer to synchronize reservations.
Legal Service Delivery / concept
The Legal Request Management application installs automated workflows for electronic signature and external storage. These workflows enable support for multiple integrations and accounts at the same time.
Threat Intelligence Security Center / task
Learn how to enable automatic tagging of Threat Actors based on their origin locations.
Customer service management / task
Use the Customer Service Management Guided Setup to configure Customer Project Management.
Notify / task
Create your own custom flows to use in Notify using Workflow Studio.
Security Incident Response / task
The Security Incident Response - Create Lookup Request for IoC Changes flow is triggered by the Lookup Security Incident Observables scheduled job to automatically look up IoCs that are added or changed.
Integrate applications / concept
Components in the RPA Desktop Design Studio have ports that are used while creating an automation workflow.
Workflow Studio / task
Reuse an entire flow's content as a subflow. Define the input data the subflow uses and the output data it generates. Call subflows from other flows or script.
Workflow Studio / task
Enable an action to return custom status information when specific conditions are met. Specify whether a flow considers your custom action status as an error or a successful run.
Workflow Studio / task
Set your preferences when building and editing flows such as the default editor view.
Security Incident Response / concept
Security Incident Response provides a rich set of playbook resources that include a comprehensive library of playbooks, subflows, and actions. You can create or configure playbooks quickly and easily without writing complicated code.
Workflow Studio / task
Convert consecutive items of a flow into a new subflow that preserves data pill references between the converted items. Update the original flow to replace the converted items with a call to the new subflow.
AI Control Tower / concept
Evaluate random conversations by enabling continuous monitoring.
Telecommunications Network Inventory / concept
The Create Logical Connection with template subflow enables you to create a logical connection record from an inventory template in the Telecommunications Network Inventory application.
HR Service Delivery / task
HR flows help automate task and case creation.
Integration Hub / concept
Enable custom actions to integrate with external systems by activating Integration Hub, which adds integration steps to the Workflow Studio interface.
Security Incident Response / task
Use this flow to automate tasks in the playbook to analyze and resolve malware attacks against your organization.
Health and Safety Risk Management / task
Create a permit checklist and link it to the permit type of a permit-to-work request.
Accounts Payable Operations / task
Copy and activate the Invoice attachment DI processing flow.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.