THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Smart Assessment Engine / reference
Use the Trigger smart assessment action form to add assessment actions to a flow or to obtain a code snippet for a script as part of the process for triggering Smart Assessment Engine assessments.
Intelligent experiences / reference
This AI agent is helps admins and operators investigate Error Framework error codes, analyze root causes, and execute preconfigured remediation actions.
System Import Sets / reference
When a SOAP message inserts a record into an import set table, and there is no import set for that table in the Loading state, a new import set will be created with the Mode set to Synchronous.
Release notes / reference
The Australia release contains important problem fixes.
Service Operations Workspace / task
Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.
Intelligent experiences / reference
Handles the creation of a configuration item (CI). A CI is a representation of some type of infrastructure, application, software, hardware. Those configuration items belong to classes.
Security management / concept
By configuring assignment rules, you can automate the process of routing findings to the appropriate teams or individuals.
System Import Sets / concept
View detailed information about import set runs, individual rows in the import set, and import logs.
Delta xanadu australia / reference
Consolidated page of all release notes for Third-party Risk Management from Xanadu to Australia.
Now Assist for CSM / task
Configure Sentiment analysis for email interactions to evaluate sentiment, trends, and reasoning at interaction level and help agents resolve cases more efficiently.
REST APIs / concept
The AI Search External User Mapping API provides endpoints that enable ingestion of user mapping information from external sources into the ServiceNow AI Search application's index.Imports a list of external user mappings into an AI Search user mapping table.
Intelligent experiences / reference
This AI agent receives structured plan data from the orchestrator, constructs a valid JSON payload, and updates the finalized work plan in the database.
Security management / concept
Observables represent stateful properties (such as the MD5 hash of a file or the value of a registry key) or measurable events (such as the creation of a registry key or the deletion of a file) that are pertinent to the operation of computers and networks.
Customer Self-service and Omnichannel Engagement / task
Configure the Case view component instance so that your user can embed it on their website to access the case-related activities on their website directly.
Password Reset / concept
The Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.
REST APIs / concept
The CdmChangesetsApi provides endpoints that enable you to manage changesets.Deletes a specified changeset.Retrieves all changesets associated with a Configuration Data Management (CDM) application or a specified changeset record.Retrieves the node changes within a specified…
Sourcing and Procurement Operations / reference
Several alerts and email notifications are triggered from ShoppingHub. This may be a result of your action, an assignment for you, or to keep you updated on the status of your purchases, including blanket contracts.
Build workflows / concept
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with automation. Enable app development at all levels — no-code, low-code, and pro-code — from one platform.
Delta xanadu australia / reference
Consolidated page of all release notes for ServiceNow Otto for Creator from Xanadu to Australia.
Automated Test Framework (ATF) / concept
Run a test multiple times with different test data for each run. Create parameters to store test data for each test run.
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