jsn / ServiceNow, simplified.

THE SERVICENOW DOCUMENTATION LIBRARY

Find the answer.
Get back to building.

Search the documentation here. No installation, database download, or account needed.

Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

Workflow Studio / concept

Machine Learning solutions for Flow Designer

With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.

DevOps (Family) / task

Open a changeset to update config data

Update config data in an existing changeset or in a new changeset. You can save your changes for later updates or save and commit the changes. Committing the changes generates a snapshot for each deployable that is affected by the changes.

System Import Sets / task

Create a field map

Field maps establish a relationship between a field in an import set table and a field in the target table.

Discovery / reference

Certificate Inventory and Management tables

This framework supports security, compliance, and streamlined operations. Certificate Inventory and Management tables provide a centralized system to track and manage digital certificates.

Integrate applications / concept

Workflow Data Fabric

Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

API Insights / concept

Viewing all APIs in API Insights

Manage and monitor all APIs within your organization by reviewing their life cycle stages, identifying missing critical attributes, and accessing helpful resources to ensure proper API maintenance and governance.

Dependency Views / task

Create a predefined filter

Create filters to narrow down the CIs that are displayed on a Dependency Views map. You can create filters that are based on CIs' class, CIs' attributes, or CIs' relationships.

Software Asset Management / concept

Software Asset Management migration

Migrate from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application to take advantage of more powerful features. Manual actions by the customer are required after plugin activation.

Platform administration / concept

Field normalization and transformation

Field Normalization includes normalization and transformation, which are two different ways to alter field values for increased data integrity and reduced duplication.

DevOps Change Velocity / concept

Artifacts and packages

Artifacts and packages enable DevOps Change Velocity to track development and testing activities across a wide range of deployment and release models.

Intelligent experiences / task

Add a trigger to an agentic workflow

In the guided setup for an agentic workflow, add triggers to run the agentic workflow automatically when certain conditions are met.

Customer service management / concept

Administer Customer Service Management

Customer Service Management provides various administrative features and tools to configure and manage the application effectively. These include case routing, assignment workbenches, escalation management, domain separation, and knowledge base administration capabilities.

API Reference / concept

spContextManager - Client

Makes data from a Service Portal widget available to other applications and services in a Service Portal page. For example, pass widget data to Agent Chat when it opens in a Service Portal page.Initializes a key and adds widget data as the value.

Service management for the enterprise / reference

Installed with Service Management Core

Several types of components are installed with the Service Management Core plugin.Tables are added with Service Management Core.Properties are added with Service Management Core.Roles are added with Service Management Core.Script includes are added with Service Management…

Using an agent or building an integration?

The same documentation is available through the public REST API.

GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…

Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.