THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Conversational Interfaces / concept
Use URL navigation settings to specify where and how chat links open. You can configure certain links to open in a specific portal. You can also specify the link target, such as a popup window.
Order management / concept
Learn how to create and manage rules to deliver dynamic configuration experiences. Define conditions and actions to show or hide fields, display messages, calculate values, and generate bills of material (BOMs).
Change Management / task
Users can migrate legacy change risk assessments to versions compatible with the new Change Risk Assessment table schema and logic.
Order management / concept
Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).
Release notes / topic
The ServiceNow Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Australia release.The ServiceNow Mobile Platform application enables you to access your ServiceNow instance from anywhere.
Intelligent experiences / reference
This agent is responsible for answering any questions related to the record.
Governance risk compliance / concept
Starting with Operational Resilience, Release 21.0.x, the flexible data model enhances operational resilience metrics by improving data visualization and the flow of dependent services.
Intelligent experiences / reference
This AI agent composes and sends emails (including new messages or replies) based on the provided context.
DevOps (Family) / task
Use the Config Data Analyzer tool to find changes between two snapshots of a deployable of an application.
Scenario Planning in SPW / reference
Reference information to provide additional details about Strategic Planning such as the fields, user roles, tables, guidelines, and domain separation information.
Instance Data Replication (IDR) / concept
Modify how data is replicated by configuring optional settings in Instance Data Replication (IDR).Coalesce records using a different column when records on the consumer instance have a different sys_id than the same record on the producer instance in Instance Data Replication…
Customer Self-service and Omnichannel Engagement / task
Configure the Knowledge article view component instance so that your users can embed it on their website to access knowledge articles from their website directly.
Currency Administration / concept
Use FX (Foreign Exchange) Currency fields as an alternative to the standard (default) currency fields found in most applications.
API reference
--- title: Writing resilient tests: Query Selection and Debugging description: Resilient automated tests are built by querying components semantically, through ARIA roles and accessible names, rather than relying on implementation details that teams can change at any time.
Team Development / reference
The Update Versions [sys_update_version] table contains records that represent the state of a customizable object at a particular time.
Intelligent experiences / reference
This Sales Customer Relationship Management agent identifies fulfillment tasks for a domain order by checking historic tasks from similar orders, confirms the task list with the user, and creates them.
Workplace Case Management / task
Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.
Intelligent experiences / reference
This AI agent analyzes and identifies the input email body intent. A list of admin-configured intents are compared with the input email body for a potential match.
Delta xanadu australia / reference
Consolidated page of all release notes for Service Exchange from Xanadu to Australia.
API Reference / concept
The GlideList API provides methods to customize lists in the Next Experience UI Framework.Adds a single term to the list query filter.Returns a comma-separated list of the sys_ids for the items that are checked in the associated list.Returns the fixed query.Returns the field or…
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.