The Attachment API provides endpoints that allow you to upload and query file attachments.Deletes a specified attachment.Deletes all attributes for an attachment.Deletes a specified attribute from an attachment.Returns the metadata for multiple attachments.Returns the metadata…
Validate the functionality and visibility of records and UI actions in lists and related lists.Validate the visibility of the selected related lists on a form.Apply a filter to a list to find the required record.Validate the presence of a record in a list.
Workforce Optimization for IT Service Management / task
Manage your team's schedule by creating a schedule plan that covers a span of time and includes your team's work shifts. You can also assign agents to shifts based on their skills and availability.
The Knowledge Management API provides endpoints for searching, viewing, and fetching lists of the most-viewed and featured knowledge articles.Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters.Returns a knowledge article…
As an Enterprise Architect, you can manage all requests. You can view the status of the certifications, assessments, and technology portfolio audit information.
Configure the ServiceNow AI Search application for Service Portal so that portal users can take advantage of intelligent query features and quickly find the answers they need.
Create and train a machine learning solution to collect and compare your existing records to new similar records. For example, you can compare the text in an open Incident record to a resolved Incident record to reuse its resolution.
Create an unlimited number of nodes, or branches, and add them to your service portfolio taxonomy layers. By configuring taxonomy nodes, you can successfully achieve a highly detailed and organized service portfolio containing multiple elemental layers—from general to specific.
Use the clientRefresh mobile property on your ServiceNow instance to turn on or turn off automatically refreshing your mobile apps. You can also use the clientRefresh property to adjust the scope of refresh on your mobile app.
Discovery and Service Mapping Patterns / reference
The ServiceNow Discovery application uses The F5-SSH-SSL Certification pattern extension to find all associated certificates on F5 load balancers that use IPv4 addresses, IPv6 addresses, or both.
Use this checklist to guide you through all the tasks of the integration. The following checklist includes setup and installation tasks and examples of use cases that include expected results for the integration.
The TISC API provides endpoints to add and retrieve threat intelligence data in the Threat Intelligence Security Center (TISC) application.Adds observable source records to the Threat Intelligence Security Center (TISC) application.Retrieves observables data, including…
Several types of components are installed with activation of the Service Exchange for Consumers application including tables, user roles, and business rules.
You can run discoveries from schedules or scripts to create configuration items, define subnets, or to find resources in AWS and Azure clouds.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.