Builds a large streaming XML payload for use in a REST or SOAP request to send bulk data to a third-party API. You can also create the payload as an XML string for a non-streaming option.Closes the XMLStreamingAPI object.
Interaction wrap up provides agents with dedicated time after each call or chat to finalize interaction details. Agents can use this time to wrap up their work before starting a new conversation.
Dependency Views maps and application service maps, use icons to display additional information for a CI by displaying its related records such as alerts, outages, incidents and problems. These icons are called map indicator.
In the properties of a workflow, you can configure settings such as its application scope, start conditions, schedule, inputs, stages, and run time metrics. You can also view information such as the workflow author, version, and history.
In the properties of a workflow, you can configure settings such as its application scope, start conditions, schedule, inputs, stages, and run time metrics. You can also view information such as the workflow author, version, and history.
This is an overview of domain separation and the Governance, Risk, and Compliance applications. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
The RequestAuthAPI provides methods to apply a signature to a REST request.Instantiates a RequestAuthAPI object using a REST request and a credential.Signs the HttpRequestData object and returns an HttpRequestAuthedData object to use to send in the REST request.Returns the…
The DCIM Metric Data Feed API provides an endpoint to accept Data Center Infrastructure Management (DCIM) metric data from an external system and store the data in a MetricBase database.Stores metric data such as temperature, humidity, and power usage into MetricBase.
Understand how an unauthorized change activity on a configuration item (CI) is captured and managed, so that you can review and take timely action on this change.
Roles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application.
The ServiceNow Data Management for Customer Service Management (CSM) application enables you to organize and manage the data for both your internal users and external customers.
Consolidated page of all release notes for Software Asset Management from Washington DC to Australia.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.