The NotifyAction API allows you to define actions to send to a telephony provider.Adds a conference action to move the current call into the current conference call.Defines whether the conference call should end when a specified caller exits the conference call.Defines whether…
A config admin can restructure a page's layout directly on the rendered page and persist the result as an admin override. Config admins can add and remove rows, columns, and widgets, resize column spans, change scrolling, and move containers.
Each row maps a canonical term to its known synonyms — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars ('|').
Install multiple MID Servers on the same host computer. Multiple MID Servers can support each other with load balancing, as well as use domain separation.
Widgets and reports that provide information for the project summary in the Analytics page of the project workspace for Agile, Waterfall, and Hybrid projects.
Configure suggested steps generation to analyze clusters of similar cases and suggest next steps for case resolution for accelerated and consistent agent case troubleshooting.Learn how to enable the suggested steps generation in the CRM Workspace after skill activation.Replace…
Use the bulk application update console to review, select, and update multiple applications in a single workflow instead of updating them individually through the app manager.
Workflows that are associated with the Requested Item [sc_req_item] table have a specific type of workflow input.You can declare requested item catalog variables at the catalog item level or at a global level.You can declare global catalog variables using the Service…
Workflows that are associated with the Requested Item [sc_req_item] table have a specific type of workflow input.You can declare requested item catalog variables at the catalog item level or at a global level.You can declare global catalog variables using the Service…
The AWA Manual Assignment API provides an endpoint to manually assign available work items to available Advanced Work Assignment (AWA) agents.Assigns an available work item to an available Advanced Work Assignment (AWA) agent.
Create keys and certificates in your root directory to enable Transport Layer Security (TLS) setup. TLS setup is required before you can configure mTLS on the MID Web Server and agent.
Smart assessments automatically gather structured, weighted feedback from a demand's stakeholders and scores the demand. Demand managers can qualify demands offhand and track every assessment from a single place.
Read Australia IT Operations Management in the ServiceNow documentation.
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The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
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Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.