THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Portfolio Planning / concept
Smart assessments automatically gather structured, weighted feedback from a demand's stakeholders and scores the demand. Demand managers can qualify demands offhand and track every assessment from a single place.
Intelligent experiences / reference
This AI agent generates a resolution plan for the given issue based strictly on the root cause provided. The agent ensures all suggested steps are evidence-based, actionable, and aligned with the diagnosed root cause. No resolution is proposed outside these defined sources.
ServiceNow Large Language Model (Now LLM) / concept
When using Now Assist products and skills, you may have the option to give specific instructions or other guidance to the LLM. Writing generative AI instructions is different from conducting a keyword search. Use the following general guidelines when crafting your instructions.
Service Catalog / concept
You can enable users to request for an item or service, and track or approve requests on mobile using the Now Mobile app.
Release notes / reference
The Australia Patch 4m release contains important problem fixes via Australia Patch 4 and updates to compatible ServiceNow Store applications.
Customer service management / concept
The proxy contact role enables employees to create cases for customer accounts and contacts. Employees can also be proxy case contacts on behalf of customers.
Release notes / task
Check the configuration of the Check distribution for possible upgrade scheduled job to view how often and when it runs. Review information about timing your upgrade in coordination with the Check distribution for possible upgrade scheduled job.
Delta washingtondc australia / reference
Consolidated page of all release notes for Data Management for CSM from Washington DC to Australia.
Server API Reference / concept
The OCRotaICalendarSNC script include provides iCal formatted events for the a specific user's rotation.Records in the cmn_rota_resp_cache table that have a From date prior to today.Returns list of AJAXScheduleItems for the user's on-call.Creates a VEVENT based on the…
Workflow Studio / task
Create Service Catalog variables that are only available to a specific Service Catalog flow. Flow-specific variables are available to catalog tasks and actions in the flow.
Server API Reference / concept
The MCPClient script include is the entry point for interacting with approved Model Context Protocol (MCP) servers.
It operations management
--- title: Discovery performance metrics description: This Discovery enhancement collects performance metrics on probe/pattern and sensor processing times and then aggregates that data over time.
Knowledge Management / concept
Plan and configure your Knowledge Management implementation.
Service Catalog / task
Create service catalogs variables to gather information from users ordering a catalog item, for example, to ask users which options they want for the item.
Project Workspace / reference
Widgets and reports that provide information for the project summary in the Analytics tab of the project workspace for Agile, Waterfall, and Hybrid projects.
Server API Reference / concept
Manages tests to be executed in a cloud runner for Automated Test Framework (ATF).
Software Asset Management / concept
The Configuration Console organizes configuration items, tracks setup progress, and offers shortcuts to reduce manual effort.
Delta xanadu australia / reference
Consolidated page of all release notes for Change Management from Xanadu to Australia.
Delta xanadu australia / reference
Consolidated page of all release notes for Mobile Platform from Xanadu to Australia.
It service management / task
Add and manage notifications for Change Management to keep users informed about approvals, status updates, and task assignments at key steps in the change process.
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