THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Table Administration and Data Management / concept
With rollback contexts, you can roll back certain actions such as a patch upgrade, plugin activation, and background script executions, and you can recover record deletions and all related changes.
Integrate applications / concept
The Microsoft OneLake connector provides read-only access to data and metadata in Microsoft OneLake.
AI Control Tower / concept
Configure conversation evaluations by disabling evaluations, adjusting execution logic and thresholds, and tuning scoring weights.
Integrate applications / concept
The Apache Iceberg connector provides read-only access to data and metadata in the Iceberg format.
Integrate applications / concept
The Cloudera Hive connector provides read-only access to data and metadata in Cloudera Hive.
System Import Sets / concept
The coalesce option allows you to update existing target table records when transforming import data.
Sourcing and Procurement Operations / task
After upgrading to Yokohama Patch 12 or Zurich Patch 6, if you are unable to specify decimal quantities for services, you must run a background fix script to enable support for decimal quantities.
Scenario Planning in SPW / reference
Use these form fields to create widget for your project administration.
Integrate applications / concept
The MySQL connector enables access to relational database data from your MySQL instance without moving or copying data.
Service Level Management / task
You can add custom business rules to your SLAs.
Instance Security Hardening Settings / reference
The glide.processors.check_access_before_process system property enables access control list (ACL) enforcement for creating or deleting dashboards when a user is logged in.
Platform administration / task
Create inbound email actions to define the actions that the system takes when an email is received.
Platform administration / concept
A unique 32-character GUID (Globally Unique ID), called a Sys ID (sys_id) identifies each record in an instance.
Virtual Agent / reference
Use the Script Action utility in a Virtual Agent topic to run a script.
Cost Management / reference
Define distribution rules to view distribution costs that are distributed according to the rules.
Developer Guides / concept
Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
Platform administration / task
This example shows how to use an advanced reference qualifier with JavaScript and a script include to restrict the incident Assignment group choices to only the groups that contain the user specified in the Assigned to field.
ITSM Success Dashboard Indicators / task
Live agent configuration is used in the self-solved deflections (Deflection using KB articles, Deflection using QnA AIS, Deflection using QnA LLM, and Deflection using ITSM VA). While we configure these deflections, we need to update the live agent script include.
Server API Reference / concept
The AbstractDBObject script include provides common methods for classes based on records in the database.Determines if the current database record is valid.
Universal Task / task
Create UI actions for your service so that agents can create universal tasks.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.