Several types of components are installed when you download and activate the Security Incident Response application, including plugin dependencies, user roles, tables, properties, and scheduled jobs.
ERP Semantic Mining enables you to identify candidates for replatforming. These candidates can be custom applications that were built on legacy ERP (Enterprise Resource Planning) systems that you want to quickly replatform.
Use this procedure to create a custom REST web service Orchestration activity.The ServiceNow activity designer allows you to map parameter values in a REST test payload to variables in the Outputs stage automatically.You use execution parameters to create the input process…
You can install Contact Tracing if you have the admin role.Several types of components are installed with Contact Tracing, including tables and user roles.
Pivot tables aggregate data from a table into columns and rows, which you define. They help you quickly investigate the source of the summarized data. Non-empty cells display tooltips to indicate how many records the cell represents.
Demand Forecast enables managers to view their agent staffing forecast at 15-, 30-, and 60-minute intervals on the team calendar. This feature enables managers to adjust and prioritize schedules, tasks, breaks, and meetings for their agents without impacting service objectives.
Understand service instances (application services), learn about different application service types and how multiple ServiceNow business units and products use them.
Read Australia Security Management in the ServiceNow documentation.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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