THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The LeadAPIHelperOOB script include provides helper methods called by the lead REST API to perform various functions, such as converting a set of lead records from a GlideRecord object into a JSON array or JSON object and transforming fields within a lead object.Converts a…
Platform administration / task
This example shows how to use an advanced reference qualifier with JavaScript and a script include to restrict the incident Assignment group choices to only the groups that contain the user specified in the Assigned to field.
Integration Hub / reference
The SSH step executes SSH commands on an external nix system through a ServiceNow MID Server. The step also stores scripts and commands for the nix systems.
Application development / concept
Governance controls in Build Agent help with code quality, security, and compliance when generating applications. The Build Agent automated safeguards prevent common development issues and enforce organizational standards.
Operational technology / task
Use the advanced configuration for the Service Graph Connector for ServiceNow OT Discovery to set up an asset extension points, a class calculator extension points, and a configuration item (CI) naming strategy extension points.
Contact Tracing / task
Add a script include in the Global scope to consider the affected user's time zone when you run a diagnostic request using the badge reader or user daily log data source.
Server API Reference / concept
The GlideQuery script include is an alternative to the GlideRecord API for performing CRUD operations on record data from server-side scripts.Instantiates a GlideQuery object used to build and execute record queries.Aggregates a field using a specified aggregation…
Time Configuration / reference
Some special cases require care in job scheduling.
Impact / task
The Scan Engine contains preexisting base system definitions and you can create your own.
Service Portal / task
In Service Portal, you can link JavaScript and CSS files to widgets to create dependencies between widgets and third-party libraries, external style sheets, and angular modules.
Server API Reference / concept
The SNMPGatherDocParts script include provides methods to handle the gathering of parts of an SNMP response document for JavaScript SNMP sensors.Returns the given XML document with any data gathered by prior SNMP probes.
App Engine Studio / concept
App Engine Studio (AES) and Build Agent differ across interface, artifact scope, scripting access, application scope, and governance. Use this feature comparison to understand what changes when you migrate to Build Agent.
System Localization / task
Translate the messages used by client scripts.
Scripts / reference
Review the JavaScript APIs that guarded script supports to help you analyze scripts in the Incompatible Guarded Scripts list and either rewrite them or create an exemption for them.
Telecommunications Service Operations Management / concept
You can define custom KPI calculations on top of raw metrics collected from source systems. Configurable formulas combine, aggregate, and label metrics without requiring code changes to the platform.
Scripts / concept
Use cases for business rules include aborting a database action and restricting record access.
Service Level Management / concept
SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.
Server API Reference / concept
The StartDiscovery script include provides methods to start discovery jobs.Adds an IP (or comma-separated list of IPs) to an existing discovery (used by networks discovery).Handles discovery of devices (whether basic or advanced) from a schedule.Returns the cancel script.If the…
Customer service management / reference
Several types of components are installed with CTI Softphone.Tables are added with activation of CTI Softphone.Script includes are added with activation of CTI Softphone.Business rules are added with activation of CTI Softphone.
Server API Reference / concept
The ProbeHandlerMulti script include is a probe handler for multiprobes.Adds the probe parameters to the given XML parent element, taken from the given probe's parameter table.Adds the probes for this multiprobe to the document.Runs the probe.If the given probe's GlideRecord is…
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