THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Automated Test Framework (ATF) / reference
Validate that your instance still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize the ServiceNow -provided quick start tests to pass when using your instance-specific data.
REST APIs / concept
Provides endpoints for managing wrap-up functionality for external Contact Center as a Service (CCaaS) systems or ServiceNow AI Platform workspaces.Retrieves details for a specified wrap-up code.Retrieves details for a specified wrap-up segment.Retrieves details for a wrap-up…
Search Administration / concept
Plan and configure your External Content Connectors implementation.
API Reference / concept
The openFrameAPI provides methods that interact with OpenFrame. OpenFrame is an omni-present frame that communication partners can use to integrate their systems into the ServiceNow platform.Returns the logged in agent’s current presence state.Hides the OpenFrame in the TopFrame.
Application portfolio management / toc
Read Australia Enterprise Architecture in the ServiceNow documentation.
Telecom network inventory / toc
Read Australia Telecommunications Network Inventory in the ServiceNow documentation.
REST APIs / concept
The Sales Agreement API provides methods for creating a new sales agreement and retrieving an existing sales agreement of a given sys_id.Retrieve a sales agreement associated with a given sys_id.Creates a new sales agreement according to details provided in the request body.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.