THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The scoped GlideSchedule API provides methods for performing operations on GlideSchedule objects, such as adding new schedule segments to a schedule, determining if a date/time is within the schedule, or setting the schedule timezone.Instantiates an empty GlideSchedule…
Scripts / concept
Use cases for server-side scripts include logging output, getting user objects, and modifying date/time values.A catalog item has been requested, and the attached workflow contains a run script activity that populates a value in the scratchpad.
Service Portal / concept
When developing custom widgets, keep these general guidelines in mind for optimal performance, scalable development, and a good user experience.
Virtual Agent / reference
Use the following formula override example to craft your own formula overrides.
Scripts / concept
Well-designed client scripts can reduce the amount of time it takes users to complete a form.If you create UI policies or client scripts for fields on a form, you must use another method to ensure that data in those fields is similarly controlled in a list.Use client data as…
Server API Reference / concept
The GlideApplicationProperty API provides methods to get and set application property values for a specific domain.Returns the value for the specified application property and domain sys_id.Stores the specified value in the specified application property for the specified…
API Reference / concept
The GlideUser API provides methods that access information about the current user and current user roles.
Server API Reference / concept
The v_record API enables you to sets an exception or error message on a remote table record.
Hardware Asset Management / concept
As a provider, use the Scratchpad feature of the Service Exchange application to send updates to the ServiceNow instance of your consumer while performing the request fulfillment tasks.
Mobile / task
For an action function to work, you must create an action item to associate with the action function. Action items define what the action function is and how it works.
Server API Reference / concept
The v_query API provides methods to obtain information about a scriptable object that represents a query running against a remote table.Gets an encoded query string for the specified field.Returns the query against a remote table as an encoded query stringGets the value of a…
Developer Guides / task
If you have deployed or plan to deploy the Open Message Bus in your instance, you must configure the Producer Event Notification Framework for this message-bus. You can deploy this message-bus for both cloud and on-premise instances.
Export to PowerPoint for Application Portfolio Management / task
Manage the Related Tables and Scripted Elements components that are required to create a Microsoft PowerPoint template.
Mobile / task
Configure a write-back action step by adding an execution script that registers newly created instance records for synchronization. Local and server-side records are then reconciled when connectivity is restored, preventing duplicate records.
Virtual Agent / reference
Use the Dynamic Choice user input control in a Virtual Agent topic to dynamically create a list of available choices for your users. Create these choices by querying a table or by using a script to dynamically create them.
Threat Intelligence Security Center / task
Extract MITRE techniques automatically from observables or objects ingested from various data sources and from threat lookup results on observable records.
Server API Reference / concept
The NotifyAction API allows you to define actions to send to a telephony provider.Adds a conference action to move the current call into the current conference call.Defines whether the conference call should end when a specified caller exits the conference call.Defines whether…
Instance Scan / task
Create a linter check to identify any issues in a script. When a linter check is run on a record, an abstract syntax tree for its code is generated. You can use the abstract syntax tree to analyze issues with the code.
Web Services / reference
This example demonstrates the FakeStockValue script include that implements much of the static WSDL behavior.
Service Catalog / task
Service Catalog enables an administrator to grant or deny access to a service catalog item or category by company, department, group, user, or location.By default, individual catalog items and categories do not have access restrictions.Service Catalog enables you to control…
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.