Developer Guides / concept
Trouble Ticket Open API Developer Guide
Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
1,617 results for “REST API”
Web Services / task
Create a client extension point
Create a client extension point that you can place in the UI scripts in the application code. By placing the client extension point, you designate the specific location in the application code where data or objects can be sent to a customization, and where data is returned.
Search Administration / task
Configure Trello for external content indexing
Create and authorize a Power-Up in the Trello Power-Up Admin Portal to allow the Trello external content connector to access your Trello source system.
Advanced Work Assignment / concept
Agent Inbox controls
Control certain elements of the agent experience in Agent Workspace. Define the agent presence (availability) states and the work item rejection reasons used by agents to decline work assignments in their Agent Workspace inbox.
REST APIs / concept
Party Management Open API
The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact.
Web Services / reference
REST message elements
An outbound REST message is composed of several elements, such as the endpoint and HTTP methods.
Web Services / task
Testing REST message HTTP methods
Test an HTTP method for an outbound REST message to ensure that the request is valid and the response returns as expected.
Identity / task
Provisioning user using OAuth
Configure the provider for SCIM automatically provisions and de-provisioning of users and groups to ServiceNow by using the providers provisioning service with OAuth.
REST APIs / concept
Trouble Ticket Open API
The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables.Retrieves a list of all trouble ticket records from the Case…
DevOps (Family) / concept
Uploading your config data
You first create a new CDM application structure and then upload the existing config data into the structure.
REST APIs / concept
TISC API
The TISC API provides endpoints to add and retrieve threat intelligence data in the Threat Intelligence Security Center (TISC) application.Adds observable source records to the Threat Intelligence Security Center (TISC) application.Retrieves observables data, including…
Server API Reference / concept
TopicAPIUtilsOOB - Scoped
The TopicAPIUtilsOOB script include provides methods that are used when processing the Event Management Topic Open API endpoint.Inserts the information passed in the Event Management Topic Open API - POST /sn_api_notif_mgmt/topic endpoint into the Topic…
Integration Hub / concept
Data Stream actions and pagination
Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.
Threat Intelligence Security Center / task
Configure webhooks
Configure a webhook to subscribe to events in Threat Intelligence Security Center.
REST APIs / concept
Quote Management API
The Quote Management API provides endpoints to create, update, and retrieve customer quote data.Deletes the specified quote.Retrieves all quotes.Retrieves a specified quote.Updates the specified quote.Creates a quote.
Discovery and Service Mapping Patterns / reference
Amazon Cognito discovery
The ServiceNow Discovery and Service Mapping applications use the Amazon AWS Cognito pattern to provide authentication, authorization, and user management functions for AWS customers.
Web Services / concept
Using special characters in URIs
A REST function URI or function variable may use special characters, such as pipe (|) characters.
Server API Reference / concept
LeadAPIValidationUtilOOB - Scoped
The LeadAPIValidationUtilOOB script include provides methods that are called by the lead REST API to validate lead records and associated lead line item records when they are created (POST) or updated (PATCH).Validates the passed fields for a specified lead and its associated…
REST APIs / concept
Product Catalog Search API
The Product Catalog Search API searches the product catalog and retrieves the eligible catalog-category hierarchy for a given context.
Workflow Studio / task
Create a data gathering action for a dynamic choice
Create a data gathering action to generate a list of choice options for a dynamic choice input.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.