THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Employee service management / concept
The base system uses the automatic case assignment feature to assign an HR case to an agent. It attempts to assign an agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.
Edge Encryption / concept
It may be necessary to identify and encrypt sensitive information in HTTP requests on the way to your instance. You can write encryption rules to identify, interpret, and encrypt data in such requests, mapping fields in the request to table-field names on your instance.
Insurance Claims / task
Use decision tables to define the claim automation rules in the Insurance claims application. You can review and update these rules to suit your claims workflow.
It operations management / concept
Learn how IT administrators configure and optimize ITOM AIOps for enterprise environments. This use case demonstrates the setup journey for a multi-cloud financial services organization.
Authentication / task
Edit the claim rules to enable proper communication with the instance.
Atlassian Jira Integrations Common / reference
Customize the field, table, or workflow state map configuration for your Jira projects. You can customize map configuration of a single project or multiple projects of the same project style.
Coaching / reference
Resolve common issues when setting up or running Coaching.
Innovation Management / concept
If you are upgrading to the Australia release, complete the migration tasks after the upgrade to start using the new Idea Portal.
Cost Management / reference
Define distribution rules to view distribution costs that are distributed according to the rules.
Server API Reference / concept
The IPAddressFixup script include provides methods that ensure that no other device has the same IP address, after a device has been successfully discovered.
Mobile / reference
When working with action items keep these general guidelines in mind for usability and a good user experience.
Common Service Delivery / reference
Several types of components are installed with the installation of the Finance Common Architecture application, including tables and user roles.
Agent Workspace for HR Case Management / concept
Configure recommended actions to create a context, rule, and recommendations with action types such as guidance.
Application development / reference
Metadata and app file types that Build Agent can create and manage.
Build workflows / concept
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with automation. Enable app development at all levels — no-code, low-code, and pro-code — from one platform.
Order management / task
Create a product filter rule in CPQ to dynamically include or exclude products from the quote catalog based on managed table data and transaction context.
Policy and Compliance Management / concept
Users can now manage policy exceptions and extensions with granular, multi-level approval flows using the GRC Approval Configurator.
Walk-Up Experience / concept
Route work items to assigned groups. Use skill-based routing to ensure that the right work goes to the right agent depending on the walk-up reasons.
Governance risk compliance / concept
The validation framework helps to verify that RoI packages meet regulatory requirements defined by the DORA.
LDAP integration / task
Identify when an Active Directory (AD) user is deleted (or made inactive).
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