THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Order management / concept
The Sales CRM Pricing API supports external IDs in pricing requests. You can use your own custom identifiers or codes for selected reference fields instead of a ServiceNow sys_id.
REST APIs / concept
The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources.Deletes a specified resource record.Retrieves a list of all resource records.Retrieves a specified resource record.Updates a specified resource record.Creates a resource record.Creates…
Performance Analytics / concept
Integrate Performance Analytics with an external system to collect scores based on remote data or to expose Analytics Hub information.
Discovery and Service Mapping Patterns / concept
The ServiceNow Discovery application uses the FlashBlade Pure Storage pattern to find FlashBlade components. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
REST APIs / concept
The AI Assets Inventory APIs provide programmatic access to AI assets managed under the AI Control Tower application.Retrieves a paginated list of AI governance records of a given asset class, with optional filters, sorting, and pagination.Retrieves comprehensive details about…
Application portfolio management / reference
The MCP for Enterprise Architecture plugin installs tools, scripted REST APIs, and access controls.
Telecommunications Service Operations Management / concept
Configure the Arista VeloCloud Service Graph Connector (SGC) to discover and import physical and logical inventory data from your Arista VeloCloud environment into the Configuration Management Database (CMDB).
Authentication / concept
You can use the adaptive authentication events table to know about the events.
Dispute Management / concept
After you configure your tokenizer service, follow these steps to set up OAuth connectivity with your ServiceNow instance. This connection is required to get file metadata and download URLs from files hosted in the tokenizer service vault.
Discovery and Service Mapping Patterns / reference
Discovery uses the Amazon AWS classic ELB Service discovery pattern to find all load balancers that use HTTP and HTTPS traffic.
REST APIs / concept
The Virtual Agent Bot Integration API provides endpoints that allow users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent.Sends a specified message, attachment, or URL to a specified secondary ServiceNow Virtual Agent (VA)…
Financial services operations / concept
This use case illustrates how to enable an agent to submit a case for a known customer.
Edge Encryption / concept
To integrate third-party data with an instance using Edge Encryption, you must route the data through the Edge Encryption proxy server using supported integrations. Supported integrations use base system encryption rules that map data in each payload to fields in a table.
Dispute Management / task
Create a credential to enable secure authentication for Card Data Security integrations. This credential authenticates your ServiceNow instance with the tokenizer service gateway.
Configuration Compliance / task
Customize the filtering parameters for your scheduled queries with the Qualys Vulnerability Integration to help you further refine the vulnerability data you import with the supported Qualys integrations.
Vulnerability Response / task
Customize the filtering parameters for your scheduled queries with the Qualys Vulnerability Integration to help you further refine the vulnerability data you import with the supported Qualys integrations.
Platform security / concept
Trust and use your own certificates instead of relying on ServiceNow build certificates (default) by changing to use your Root of Trust (ROT).
Discovery and Service Mapping Patterns / reference
Discovery uses the Amazon AWS application ELB Service discovery pattern to show all load balancers in your environment in a map.
Scripts / task
Create a simple processor to execute a script from a URL query. This feature is deprecated.
Data Loss Prevention / reference
Create single or multiple DLP incidents by using the Inbound REST API.
The same documentation is available through the public REST API.
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