Integrate applications / concept
ServiceNow Remote Instance
The ServiceNow Remote Instance connector provides read-only access to another ServiceNow instance.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
591 results for “GlideRecord”
Scripts / concept
UI scripts
UI scripts provide a way to package client-side JavaScript into a reusable form, similar to how script includes store server-side JavaScript.
Intelligent experiences / task
Add a script to an AI agent
Create a script to add it to an AI agent in AI Agent Studio. With scripts, you can use the scriptable APIs and back-end integration to support the AI agent.
Supplier Lifecycle Operations / task
Create custom user criteria for primary managers
You can create custom user criteria for primary relationship managers for configuring the assessment reassignment criteria.
Application development / concept
Domain separation and Build Agent
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
Platform administration / task
Configure message content
Create a message in the Message Contents [messaging_content] table that you can use in multiple notifications. Messages can be informative, or they can request action from an individual Slack or Teams user.
Integration Hub / concept
Integrate CSD 2.0 with other software providers
Integrate CSD 2.0 with client software distribution providers, such as Casper, Altiris, or LANDesk.Identify and create tables to store discovered data from the provider server.Create subflows in Workflow Studio to discover and store data, and deploy application.Create a…
Cllent Mobile API Reference / concept
MobileScriptIncludeCaller - Client
Provides methods to call script includes from Mobile UI Rule Actions.Creates an instance of the MobileScriptIncludeCaller class with the script include and function to call.Adds a parameter to pass when calling the script include.Calls the script include specified by the…
Developer Guides / reference
Interact with table data in a ServiceNow instance
The Mobile SDK enables you to interact with data in tables that reside on your ServiceNow instance.
Mobile / task
Create path segment records and supported URL records for universal linking
Create path segment records and supported URLs records for universal linking to display a mobile banner. Users see this banner when they land on specific platform web pages.
Server API Reference / concept
CartJS - Scoped
The CartJS API provides methods that enable you to access a user's shopping cart.Creates an instance of the CartJS class with the name of a defined cart for the user who is currently logged in.Adds the request for a catalog item to the current cart.Specifies if the current user…
Server API Reference / concept
ClassificationSolutionVersion - Global
The ClassificationSolutionVersion API is a scriptable object used in Predictive Intelligence stores.Calculates solution precision and coverage.Gets estimated precision, estimated coverage, estimated recall values from the ML Solutions [ml_solution] table and records from the…
Platform security / concept
Build your agent
Create your agent in AI Agent Studio, configure its tools and knowledge sources, and set the access controls that determine who can invoke it and what data it can access.
Emergency Outreach / task
Add email notifications for use with Emergency Outreach
Add an email notification to customize the send conditions and notification for your employees and use it in place of the default notification for an Emergency Outreach notification.
Operational Technology Vulnerability Response / task
Configure OT vulnerability risk rollup calculator
Use the OT vulnerability risk rollup calculator to calculate the risk score of the OT devices at each level of the equipment model. The overall risk score is rolled up to the parent equipment model entity.
Change Management / reference
Change model attribute API methods
Use these server-side and client-side methods to check which change model attributes are present for a change request in its current state.
Cloud Configuration Governance / concept
Cloud scripts and cloud script templates
In the Cloud Provisioning and Governance application, script execution is divided into cloud scripts and cloud script templates. Use scripts in blueprints, resource blocks, OS profiles, and use policy scripts to set request form attributes.
Server API Reference / concept
NotifyPhoneNumber - Global
The NotifyPhoneNumber API allows you to query information about a Notify phone number.Returns the international dialing code for a Notify phone number.Returns the ID of this phone number as defined by the telephony provider.Returns the numerical phone number for the current…
Virtual Agent / concept
Assistant Designer controls
A Virtual Agent topic consists of a collection of controls within a topic flow. Use these controls to collect, process, and present information to your users. Controls can also read, create, and update records on your instance.
Developer Guides / concept
Alarm Management Open API Developer Guide
Use the Alarm Management Open API to create and update data in the Events [em_event] table.The Alarm Management Open API can be extended by editing script includes.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.