THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Telecommunications Network Inventory / concept
As an inventory template manager, you create templates using functions you access from the Lists view in the Network Inventory Workspace. These templates contain the detailed business guidance rules so that you can properly configure your equipment.
Common Service Data Model (CSDM) / reference
Most ServiceNow products and ServiceNow AI Platform applications align closely with the Common Service Data Model. This table defines terms as they are used across the ServiceNow AI Platform.
Scripts / concept
The field watcher tool tracks and displays all actions that the system performs on a selected form field.Access field-level debugging information using the field watcher.The field watcher displays field information and configuration options.Administrators may need to watch a…
Configuration Compliance / concept
Domain separation is supported in Configuration Compliance. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
LDAP integration / reference
Create custom transform maps, scripts, and business rules to specify requirements when importing data.Use the following script to automatically deactivate users when the associated AD user is disabled.You can use a script to assign a value to any field for which there is a…
Customer service management
--- title: Example: Troubleshoot a failed credit card transaction description: Learn how process analysts or business owners configure a recommended action that uses a decision tree to troubleshoot a failed credit card transaction.
Vulnerability Response / concept
Define the background job framework in your ServiceNow AI Platform instance. These configuration changes can help you improve performance by reducing the amount of system resources used to run your background jobs.
Governance risk compliance / concept
BCM administrators perform the administrative tasks to set up the Crisis map interface.
Scripts / concept
Installation settings are global business rules with calculated names. Installation settings are calculated just before a record is displayed and facilitate dynamic determination of access and roles. Installation Settings permit the programmatic determination of a setting.
Policy and Compliance Management / task
Set up dynamic approval configuration on a policy for which redlining is enabled.
Release notes / concept
Financial Services Operations (FSO) has new and updated features in the Australia release.
Work Order Management / task
Close a work order task as incomplete if there is work pending on the task.
Configuration Management Database (CMDB) / concept
The proposed changes feature allows you to pre-configure changes to configuration items and their associated relationships.
Platform security / reference
How you assign a domain impacts the value of the sys_domain field. The assignments contain designs and business properties that affect how the application functions in each domain.
Table Administration and Data Management / task
If you no longer need a custom table, you can delete it after you delete all the records in the table.
Workflow Studio / concept
Playbooks is a component in Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor playbooks, flows, subflows, actions, and decision tables in one place.
Product Catalog / reference
The following components are installed with the Product Catalog plugin.
Product Catalog / reference
The following components are installed with the Product Catalog plugin.
Governance risk compliance / concept
You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance.
Platform administration / reference
Several components are installed with Field Normalization.Manage field normalization and transformation.Create test records for normalizations and transformations.
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