THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Legal Request Management / concept
You can configure the Triage legal requests agentic workflow in the ServiceNow Otto for Legal Service Delivery (LSD) application to analyze the general legal requests, predict the appropriate legal category, and initiate a transfer when a legal fulfiller or group manager…
Workflow Studio / concept
Modify the rows, default result values, or content of a decision table in Workflow Studio to keep pace with changing business logic.Account for changing business logic by defining default result values in your decision tables in Workflow Studio.
Easy Import / reference
Several properties control the behavior of easy import.
Portfolio Planning / task
Customize the demand form in Next Experience for Demand Management to configure which fields appear when users create a demand.
Strategic Planning / task
Customize the demand form in Next Experience for Demand Management to configure which fields appear when users create a demand.
Configuration Management Database (CMDB) / concept
Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) data quality, Common Service Data Model (CSDM) alignment, and Data Foundations outcomes.
Servicenow platform / reference
Description of the field values for the Trigger Condition form for surveys.
Operational Technology Incident Management / reference
Assignment rules automatically assign an Operational Technology (OT) incident to a group or user according to one or more conditions in the assignment rule.
Platform security / reference
You can create, implement, and maintain domain separation for your applications and services.
Order management / task
Sync context variables to CPQ to be associated with blueprints.
Workflow Studio / concept
Domain separation is supported in Workflow Studio. Workflow Studio supports domain separation of business logic, which lets each tenant domain have its own flows, actions, and subflows.
Governance risk compliance / reference
Reference guide for group owner role eligibility requirements, field mapping, and filtering logic across all Business Continuity Management record types.
Platform security / concept
With domain separation, you can segregate application data, UI, and business logic, such as rules or workflows, in a single customer instance. Separating these elements into logically defined domains supports specific hierarchies for all customers using your applications.
Event Management / concept
Event identifiers uniquely distinguish one event from another. Event Management uses these identifiers to determine whether to create a new alert or update an existing one.
Product Support for Technology / concept
Produce an outbound notification from the ServiceNow instance using the open message bus. Customers can consume the details of the notification from the message bus in their external system.
Integrate applications / task
View notifications that are generated by the alert rules. For example, you can view alerts that pertain to robots, schedules, process jobs, and so on.
HR Service Delivery / concept
Document tasks can be generated either automatically or manually. The tasks get generated in the order defined for the participants.
Workforce Optimization for Field Service / concept
Map a service location to a parent location by setting parent determination rules.
Application development / reference
Allow or deny access of all application resources in a source scope to a specific application resource (business rule, table, script include, or event) in a target scope.
Live Feed / concept
Document feeds honor the access control rules (ACLs) for the associated record. Users can only view messages on the document feed if they have access to the same information on the record.
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