Virtual Agent / reference
Card bot response control
Use the Card bot response control in a Virtual Agent topic to upload and display selected information from a record on your instance. You can include rich content, such as a video or image.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
591 results for “GlideRecord”
Workflow Studio / task
Create a playbook
Create a playbook to set up an automated business process. Use Playbook builder in Workflow Studio to add stages, activities, triggers, and runtime permissions, then activate the playbook to make it available to agents and fulfillers.
Server API Reference / concept
CostPlanBatchOperations - Global
The CostPlanBatchOperations script include provides methods that enable the creation of a large number of cost plan records for demands and projects using batch processing.
Legacy Workflow / concept
Workflow catalog variables
Workflows that are associated with the Requested Item [sc_req_item] table have a specific type of workflow input.You can declare requested item catalog variables at the catalog item level or at a global level.You can declare global catalog variables using the Service…
Legacy Workflow / concept
Workflow catalog variables
Workflows that are associated with the Requested Item [sc_req_item] table have a specific type of workflow input.You can declare requested item catalog variables at the catalog item level or at a global level.You can declare global catalog variables using the Service…
Scripts / reference
Syntax editor keyboard shortcuts and actions
The syntax editor offers keyboard shortcuts and actions to assist in writing code.
Virtual Agent / task
Add nodeless NLU entities as input variables to a topic
You can add nodeless NLU entities as input variables to a topic if NLU is enabled for Virtual Agent. These variables can be slot-filled from NLU service provider predictions or provided outside of the scope of the topic.
API Reference / concept
API reference
Use ServiceNow APIs to change functionality and add features on the ServiceNow AI Platform.
Server API Reference / concept
MIDServer - Global
The MIDServer script include provides methods to encapsulate the notion of a MID Server.Returns the specified MID server.Returns the MID server associated with the specified schedule (the MID server with the same name).
Server API Reference / concept
DCManager - Global
The DCManager API enables you to group data by type.Assigns pre-defined or user-defined data classifications to existing dictionary entries.Removes all data classifications for the specified dictionary entries.Returns a list of all data classifications available in the current…
Servicenow platform
servicenow-platform/remote-tables/remote-table-script-def-example2.md
--- title: Example 2: Retrieving specific records from a third-party source description: In this example, we create a script to retrieve specific types of incident records from a third-party source.
Mobile / task
Configure push notification message content
Configure push notification message content and select which mobile application receives notifications. You can configure critical alert notifications, customize the message appearance, and determine the deep link used when users tap the notification.
Web Services / concept
Query record data using the GraphQL API framework
Create a custom GraphQL API to query record data from a component or a third-party system.
Server API Reference / concept
ScopedDCManager - Scoped
The ScopedDCManager API enables you to group data by type.Assigns pre-defined or user-defined data classifications to existing dictionary entries.Removes all data classifications for the specified dictionary entries.Returns a list of all data classifications available in the…
ServiceNow Lens / concept
Define ServiceNow AI Lens behavior with Lens actions
As a Lens admin, you can create Lens actions in ServiceNow AI Lens to customize Lens behavior by providing default instructions, configuring context, and more.Create a Lens action to define custom context, trigger options, and default instructions for the ServiceNow AI Lens…
API Reference / concept
GlideFlow - Client
The GlideFlow API provides methods for client-side interactions with actions, flows, and subflows.Returns a completion object for the execution.Returns a string containing the execution status of the current execution.Returns an outputs object for the execution.Get an existing…
DevOps (Family) / concept
Validating and correcting configuration data
For every change to an environment, there may be tens or hundreds of rules (policies) that need to be checked. CDM enables you to auto-validate configuration data to ensure that configuration changes are error-free and policy-compliant before the config data is consumed.
Server API Reference / concept
GlideGeoPoint - Global
The GlideGeoPoint API enables you to get and set geopoint data type values in a table.Instantiates a GlideGeoPoint object.
Server API Reference / concept
CIRelatedList - Global
The CIRelatedList script include is a utility class that provides methods for working with configuration item (CI) related lists.Adds the specified record to the related list.Sets the given records to the related list.Appends an XML child to a field.Appends an XML child to a…
Server API Reference / concept
GlideAggregate - Scoped
The GlideAggregate API enables creating database aggregation queries.Creates a GlideAggregate object on the specified table.Adds an aggregate to a database query.Adds an encoded query to the other queries that may have been set for this aggregate.Adds a query to the…
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.