AI Risk Management / concept
Assessment templates
The AI Risk and Compliance application uses assessment templates to evaluate AI assets for risk, regulatory compliance, and ethical alignment.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Automated Test Framework (ATF) / concept
Automated Test Framework use case examples
Use cases can help you construct tests for common scenarios.
Field service management / reference
Smart Assessment components
Several types of components are installed with the Smart Assessment feature, including tables, business rules, script includes and scheduled jobs.
Application development / reference
Source-to-scope settings
Allow or deny access of a specific application resource in a source scope to all application resources in a target scope.
Problem Management / task
Use the knowledge check box
As with incidents, problems often generate information that may be needed in the future. The system can automatically submit a knowledge article when a problem is closed.
Container Vulnerability Response / concept
Domain separation and Container Vulnerability Response
Domain separation is supported in Container Vulnerability Response. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Operational Technology Vulnerability Response / task
Configure risk calculators
Determine which OT risk factors to use when calculating the risk of a vulnerable item on an OT device.
Workflow Studio / task
Restrict access by playbook type
Use content access filtering to give a group of users access only to playbooks of a specific type.
Vulnerability Response / concept
Domain separation and Vulnerability Response
Domain separation is supported in Vulnerability Response. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Dispute Management / concept
Domain separation
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
Customer service management / reference
Components installed with Special Handling Notes
Several types of components are installed with Special Handling Notes.The tables included with the Special Handling Notes plugin (com.sn_shn).Some user roles are included with the Special Handling Notes (com.sn_shn) plugin.Some properties are included with the Special Handling…
Financial services operations / concept
Extending FSO Case Types
You can extend from existing case types that are provided in Financial Services Operations (FSO) applications, enabling you to take advantage of prebuilt roles, business rules, and other business logic.
Security management / concept
Configuring classification rules
By configuring classification rules, you can ensure consistent categorization and processing of vulnerabilities, discovered items and other finding related entities based on key attributes.
Instance Scan / task
Execute an update set scan
Use an update set scan to run applicable checks against the current versions of records that have updates in the update set. If a record has been modified since it was added to the update set, the scan reflects those later changes.
Service Catalog / concept
Order guides
Order guide submits a single service catalog request that generates several items.
Customer service management / reference
Components installed with Customer Service Management
Several types of components are installed with the Customer Service Management application.
Field service management / reference
Components installed with Field Service Management
Several types of components are installed with Field Service Management.
Vaccine Administration Management / task
Turn off automatic email notifications for mass booking
Turn off automatic email notifications by first turning off the default notification for the appointment configuration, then turn off the corresponding business rule.
Table Administration and Data Management / reference
Planned task scripts
Several business rules and one script include determines the dynamic calculation of crucial Planned Task fields.
Release notes / topic
Data Catalog release notes
The ServiceNow Data Catalog application is the self-service discovery layer within the Workflow Data Fabric application that enables teams to find, understand, and govern data assets across your organization.
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