THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Telecommunications Service Operations Management / task
Create a custom implementation of the metric aggregation scripted extension point when the default aggregation modes don't cover a calculation you need.
Workforce Optimization for IT Service Management / reference
Use extension points to call scripts to configure the list sort order in Channel Management.
Intelligent experiences / task
Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.
Server API Reference / concept
The WorkflowTimeline script include provides methods to generate a view that shows a workflow context on the timeline.Generates the Ajax response for the timeline.
Scripts / reference
Common use cases for field customization scripts.
Server API Reference / concept
The MonitorMIDServer script include provides methods to monitor MID Servers using the heartbeat probe to check for MID Servers that are down, sends heartbeat requests, and kills old heartbeat requests.Creates an instance of MonitorMIDServer.If there are any heartbeat probe…
Cllent Mobile API Reference / concept
Provides methods to get and set input values on input form screens, as well as display messages.Displays an error message at the top of the input form screen.Displays an informational message at the top of the input form screen.Returns the value of a specified input on an input…
Application development / concept
Build Agent tools support application development tasks such as semantic search, schema inspection, code search, planning, UI validation, database querying, app navigation, and script execution. Each tool extends what Build Agent can do during a build session.
Accelerator and Initiative List / reference
Get Started with Developer Support is an Impact Initiative that facilitates the understanding of the Developer Support offering and identification of named contacts for requesting Developer Support.
Localization Workspace / task
After you create custom translation artifacts, set cross-scope privileges so that your artifacts can be accessed from Localization Workspace.
Server API Reference / concept
The NetwareHandler script include implements an SNMP handler for Netware OS.Classifies and identifies the SNMP device.
Localization Framework / concept
You can configure the required artifacts and use the Localization Framework to fulfill the translation requests.
Automated Test Framework (ATF) / concept
Leverage the full potential of ATF troubleshooting agent by following these design considerations.
Platform security / concept
The Overview dashboard provides a centralized view of your Code Signing environment, offering real-time insights into key components and their status.
REST API Explorer / task
Define which request headers are expected for each resource within a scripted REST API.
Server API Reference / concept
The DevOpsOrchestrationToolIntegrationHandler API enables processing of payloads from custom DevOps tools.Returns the value of the orchestrationTaskName parameter from the payload for the POST /devops/tool/{capability} endpoint.Checks if this handler is valid for the specified…
Scripts / concept
Using methods in the GlideRecord API, you can return all records from a table, return records from a table that satisfy specific conditions, or return records that include a string from a single table or from multiple tables in a text index group.Describes the operators that…
Application development / reference
Allow or deny access of a specific application resource in a source scope to a specific application resource in a target scope.
Customer service management / task
Use the Account Address table in the enhanced address data model feature to link a location with multiple accounts without creating duplicate location records.
Service Operations Workspace / concept
You can customize the Overview tab and the contextual side panel for an incident.Modify the Overview tab of an incident record page to display the summary and other information of the incident for an agent.Modify the Investigation tab of an incident record page.Customize the…
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GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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