THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Integration Hub / concept
Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.
Customer service management / task
Create one or more matching criteria that can be used in an assignment workbench configuration.
Server API Reference / concept
The FinancialsWidgetUtil script include provides methods to customize widgets in the Financials section of Project Workspace and Strategic Planning Workspace.Instantiates a FinancialsWidgetUtil object.Returns the actual cost for any planning items and work items linked to an…
Scripts / concept
Client-side scripts can add dynamic effects and validation to forms.
Service Catalog / concept
Administrators and catalog administrators often define multiple catalog items that use the same group of service catalog variables. Catalog managers and catalog editors can attach a variable set for items to which they are assigned.
Scripts / concept
Select a large language model (LLM) as the AI service provider for ServiceNow Otto for Code skills.Select a large language model (LLM) as the AI service provider for ServiceNow Otto for Code skills.Select an AI model provider for specific skills within the script editor.
Scripts / reference
UI pages can be used to create and display forms, dialogs, lists, and other UI components.Each UI page has a URL computed from the application scope, page name, and the .do file extension.See access controls directly from the UI Page form and add role-based access control when…
Virtual Agent / concept
Use these topics to learn more about scripting methods, NLU system entities, and the Virtual Agent Interactions table.
Discovery / concept
The Discovery Sensitive Data Filters [discovery_sensitive_data_filter] table provides a way to help prevent sensitive information from being exposed in the Configuration Management Database (CMDB) by applying redaction rules during data collection.
Operational Technology Knowledge Management / task
Create a user criteria record to determine the users who can read or contribute to an Operational Technology (OT) knowledge base.
Password Reset / reference
Description of the fields on the Password Reset Credential Store form.
Cloud Configuration Governance / reference
Expressions in policy actions can set or override values. Expressions in blueprints can access attributes of resources and can map values to request form fields.
Universal Request for HR Service Delivery / task
Create a scripted extension point to create your department specific primary ticket during cross-department ticket transfers. Using extension point enables you to create a primary ticket type as per the extension point definition.
Web Services / task
Populate the list of variable substitutions automatically based on variables defined in several REST message HTTP method fields.
Employee Experience Foundation / task
Approve restricted caller access (RCA) privileges in the target scope so that you can provide scope access privileges.
Knowledge Management / task
Schedule when to run the deflection configuration to generate the activities that match an activity pattern within an activity window.
Delta yokohama australia / reference
Consolidated page of all release notes for ServiceNow AI Platform core feature from Yokohama to Australia.
Contract Management Pro / task
Add non-task tables in the script of an extension point implementation so you can select them while creating contract templates. A non-task table does not extend task tables, and stores records, reference data, or configuration information used across the platform.
GRC Common Functions / task
Update email notifications to use the notification redirection framework so users are automatically directed to the appropriate view based on their workspace access.
Virtual Agent / reference
Use the topic Flow tab to build the conversation flow. Use the controls for user inputs, bot responses, and utilities to define the flow.
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