Virtual Agent / reference
Multi File Upload utility
Use the Multi File Upload utility to upload more than one file at a time in a Virtual Agent conversation.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Continual Improvement Management / task
Assess an improvement for approval
Once accepted and set to assess, Approver group members evaluate the improvement for approval before implementation can begin.
Financial services operations / concept
Integrating with spokes
By integrating spokes with the Financial Services Operations (FSO) applications, flow designers can provide the actions within Workflow Studio for specific applications.
Contact Tracing / task
Create a requirement for employees to acknowledge the privacy consent request
Create a requirement for your employees to respond to the privacy consent request before entering the workplace to facilitate the use of their data for contact tracing.
Conversational interfaces
conversational-interfaces/virtual-agent/VA-roles.md
--- title: Virtual Agent roles description: Virtual Agent adds several roles for users operating as Virtual Agent administrators.Configures the delivery of automated task resolution messages in Virtual Agent, email, or SMS.Controls and configures post-chat surveys for gathering…
Workflow Studio / reference
Look Up Records action
Look up multiple records on any table using defined conditions.
Workflow Studio / task
Save data structure
Save the data structure of child variables within an Object variable for later reuse.
Workflow Studio / reference
Look Up Record step
Look up a record from any table based on defined conditions.
Application development / concept
MCP connections and Build Agent
MCP connections enable Build Agent to access external tools and resources through standardized communication. Use these connections to integrate third-party applications like Figma for accelerated design-to-development workflows.
Workflow Studio / task
Create a decision table in a subflow
Create a decision table structure while you author your flow in Workflow Studio. Use data from the subflow to create inputs, conditions, and results for the decision table, all in a convenient modal.
Virtual Agent / task
Add a custom control to a Virtual Agent topic or topic block
Add a custom control to a Virtual Agent topic or topic block. During the conversation, you can gather inputs from the user or display outputs to the user.
Integration Hub / task
Set up a bi-directional webhook for the Microsoft OneDrive spoke
Configure a webhook to subscribe to OneDrive with a ServiceNow callback URL.Register a OneDrive webhook in ServiceNow to notify the ServiceNow app when certain events occur in OneDrive.Create a webhook routing policy and subflow according to your requirement.
Integrate applications / concept
Microsoft Excel
The Microsoft Excel connector enables you to perform various actions on a Microsoft Excel document as part of a Robotic Process Automation. For example, open a Microsoft Excel file and export it to the PDF format.
Workflow Studio / reference
Supported Service Catalog variable types
Workflow Studio supports several Service Catalog variable types for both single-row and multi-row variable sets.
Security management
security-management/container-vulnerability-response/configure-exception-management-for-container-vulnerability-response.md
--- title: Configure Exception Management for Container Vulnerability Response description: Limit the duration of an exception requested and add a questionnaire to the exception or false positive request using the Container Vulnerability Response module.
Workflow Studio / reference
Send Notification action
Send an email notification to predefined recipients with predefined content. Select or create a Notification [sysevent_email_action] record to configure the email notification.
Workflow Studio / concept
Activate Playbooks
Activate the Workflow Studio application to create flows, playbooks, and more for any of your use cases.
Virtual Agent / task
Implement NLU in Virtual Agent
Create and maintain NLU model groups and intents that map to your conversation topics in Virtual Agent. You can create and edit model groups in NLU Workbench or from topics in Virtual Agent Designer.
Finance Case Management / concept
Explore the Finance Operations Workspace
The Finance Operations Workspace is a single system to manage and prioritize work.
Workflow Studio / reference
Execute Skill action
Run a published ServiceNow Otto for Creator skill and use the skill outputs in a flow or subflow.For existing actions and subflows, copy the short description from the product documentation, or insert a content reference to it.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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