THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
App Engine Studio / concept
Build an application in App Engine Studio (AES) using the Document Approval template to manage the approval of documents in your organization.The following tables, experiences, automated workflows, and roles are included in the Document Approval template for App Engine Studio…
Workflow Studio / task
Save a set of trigger definitions as a reusable trigger that responds to external events through webhooks. When an event occurs in the configured third-party application that meets the specified conditions, the trigger is activated.
Workflow Studio / reference
Each trigger type defines when a flow starts and the starting data available to it. There are triggers for record operations, dates, and application operations.
Integrate applications / concept
The Microsoft Outlook connector enables you to automate standard actions on the Microsoft Outlook application as part of an automation. For example, you can automate sending or replying to emails.
Integration Hub Remote Process Sync / reference
Create a correlation between a record on the local instance and a record on a remote instance. A correlation identifies a remote system and a local record to synchronize. Each instance maintains a copy of the correlation, which contains a set of shared correlation identifiers.
Integration Hub Remote Process Sync / reference
Transform a Remote Process Sync payload from a JSON string to a complex object. Generate the object structure from a sample of the inbound payload.
ITOM Cloud Accelerate / reference
Subflow that retrieves the Access Control List (ACL) details for the specified Amazon Web Services (AWS) S3 bucket.
Field Service Scheduling / task
You can change who receives notifications related to intraday schedule automation, so only the necessary recipients receive the notifications. For example, if an agent is late for a task, you can configure notifications to only be sent to the dispatcher.
Creator Studio / reference
When you customize collaboration permissions, you can choose more granular actions and parts of the app that users can work with in Creator Studio.
Virtual Agent / concept
After creating topics with the basic Virtual Agent Designer controls and scripting, you can also enhance conversation functionality and topic maintenance by using additional Virtual Agent features.
AI Control Tower / concept
Configure conversation evaluations by disabling evaluations, adjusting execution logic and thresholds, and tuning scoring weights.
Intelligent experiences / reference
This AI agent specializes in structured root cause diagnosis of device and application performance issues through a step-by-step process.
Vulnerability Response / concept
With the Vulnerability Response application, you can use the state model to see the status of a remediation task, at any given time. Knowing how each state relates to and affects each other helps you to determine when and how to remediate your vulnerable items (VIs).
ITSM Virtual Agent / concept
Set up the ITSM Virtual Agent features and components that you need to provide support to your employees, IT teams, and customers.
Vulnerability Response / task
Configure a Common Vulnerability Reporting Framework (CVRF) vendor other than Cisco with API support.
Workflow Studio / reference
Summarize what a flow or subflow does by using generative AI.
App Engine Studio / task
If an existing automation template doesn't fit your application goal, define custom automation in App Engine Studio (AES) by building a new flow.
ITSM Virtual Agent / concept
You can use ITSM Virtual Agent to support and scale your IT organization. With ITSM Virtual Agent, your technicians can address more challenging IT-related user requests and incidents.
Integration Hub / task
Create a webhook routing policy and subflow according to your requirement.
Service Builder / concept
As you create and edit services and service offerings in Service Builder, various states get assigned and change on the services' way to being published (approved).
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.