THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Financial Services Customer Lifecycle Operations / concept
Financial Services Customer Lifecycle Operations (CLO) installs automated workflows for reviewing and approving customer account applications. These workflows create cases and route tasks to different agents, including KYC, document, tax, and credit agents.
Process Mining / concept
Visualize and analyze your business flows from automated process data, and act on those insights.
Project Management / concept
Build your project structure quickly on the client side (browser) without saving details to the server for each interaction. This prevents time lags after you perform actions in the planning console and improves scheduling performance.
Cloud Configuration Governance / reference
Review the following considerations to on-board customers or companies in a domain separated instance, for Cloud Provisioning and Governance services.
Governance risk compliance / task
Set up approval configuration to enable multiple levels of approvals and select approvers for each level based on approval rules.
Data Loss Prevention / task
Use this feature to configure the type of response that an end user or analyst should perform.
MID Server / task
Group multiple MID Servers to form clusters, then configure clusters for fail-over protection or load balancing. Load-balancing clusters automatically balance work between each MID Server to improve stability and performance, as well as handle fail-over.
Field service management / reference
Several types of components are installed with the Intelligent Task Recommendations components feature, including tables and business rules.Intelligent Task Recommendations uses the following properties.There are two types of recommendation criteria, filter constraints and…
Platform security / concept
The Overview dashboard provides a centralized view of your Code Signing environment, offering real-time insights into key components and their status.
Application development
--- title: Tutorial part 4: Install and use a third-party library description: Install a third-party library from Node Package Manager (npm) and use it in a JavaScript module.
Demand Management / task
Copy the base demand summarization skill and customize it with your own fields, related entities, and prompt to summarize demands.
User Administration / task
Create groups and assign roles to them. Users assigned to the group inherit the roles.
Insurance Claims / concept
Plan and configure your implementation of the Insurance claims application by following the tasks in the configuration overview.
Authentication / task
Set the instance-specific URLs so that the IdP can authenticate users.
Universal Request for HR Service Delivery / task
Define the fields that you want to map between the universal request and the target table fields that you already configured. This configuration enables you to copy the values of mapped fields from the universal request to the new ticket, and vice versa.
Workflow Studio / reference
Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.
Problem Management / reference
Description of the field values for the problem form.
Live Feed / concept
A document feed is a Live Feed group that is associated with a record, such as an incident or change.
Platform administration / reference
Several types of components are installed with the push notifications plugins.These tables are installed with push notifications.These business rules are installed with push notifications.These outbound REST messages are installed with push notifications.These roles are…
Workflow Studio / concept
Restrict access to subsets of playbook content by pairing a content definition with a filtering rule.
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