DevOps Change Velocity / task
Notify change request rejection or cancellation reason to Jenkins pipeline
Send change request rejection or cancellation reason along with approver name and the change request number to Jenkins pipeline logs.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Contact Tracing / concept
Managing cases to follow up with potentially exposed contacts
When an employee who returns to the workplace is classified as positive for a condition, such as COVID-19, the case manager creates a case to identify and follow up with potentially exposed contacts.
Virtual Agent / reference
Assistant Designer bot responses
Assistant Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary.
Security Incident Response / task
Use the T1003 - Detect Credential Dumping Tools playbook
Use this playbook to investigate an incident involving credential dumping activities. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the T1003 - Detect Credential Dumping Tools playbook.
Workflow Studio / reference
Flow recommendations
Select the next component in your flow from a list of AI-generated recommendations.
Integration Hub / concept
SAP S4 HANA RFC Spoke
The SAP S4 HANA RFC spoke is built by Bristlecone, Inc. Manage procurement, records, journals, and others, in SAP S4 HANA RFC account from your ServiceNow instance.
Integrate applications / reference
Workflow Data Fabric Home roles
Several user roles are installed with activation of the ServiceNow WDF Unified Hub plugin.
Security Incident Response / task
Use the Typo Squatted Domain playbook
Use this playbook to investigate misspelled domains and collaborating with the organization’s legal department for take-downs. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the Typo Squatted Domain playbook.
Approvals / reference
Classic approvals
Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow.
Workflow Studio / reference
Flow execution analysis
Analyze flow execution details to identify errors and suggest potential fixes.
Telecommunications Network Inventory / concept
Exploring Telecommunications Network Inventory
Learn how the Telecommunications Network Inventory application can help your organization to create a digital representation of your physical and logical networks in the ServiceNow AI Platform.
Security Incident Response / task
Use the T1070 - Windows Events Logs Cleared playbook
Use this playbook to investigate incidents that track event types where the user removes security logs. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the T1070 - Windows Events Logs Cleared playbook.
Integration Hub / task
Set up bi-directional webhook for the GitLab spoke
Configure a webhook to subscribe to GitLab with a ServiceNow callback URL.Register GitLab in ServiceNow to notify the ServiceNow app when certain events occur in GitLab.Create webhook routing policy and subflow as per your requirement in the GitLab spoke.
Workflow Studio / task
Get started with dynamic inputs
Create a sample action that illustrates using all available types of dynamic inputs in a flow.Create the aliases, connections, and credentials needed to connect to your local instance.Create a custom data gathering action to fetch a list of table names from the Table API.Create…
Customer service management / task
Configure an optional activity for a playbook
Configure optional playbook activities so that agents and fulfillers can insert activities during a playbook run. For example, a customer may want to schedule an optional activity such as making an appointment to visit a location.
Workflow Studio / reference
Look Up Records step
Look up multiple records on any table using defined conditions.
Order management / concept
Creating automated fallout records
With Fallout Management, a provider can create automated fallout records for specific order tasks so that your orders can continue processing through to completion.
Telecommunications Network Inventory / concept
Path Search function
The Path Search function enables you to execute the path computation function between the starting and ending sites in the Telecommunications Network Inventory application.
Security Incident Response / task
Create Folder Templates
Use Folder Templates to automatically create unique folders for different Major Security Incident types. The folder templates within the File Explorer Component are used to create a base folder structure for the security incident in the Microsoft SharePoint.
Virtual Agent / concept
Maximizing code reuse with topic blocks
Topic blocks are reusable components that you can create to run common tasks and conversational elements in Virtual Agent conversations.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.