THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The OrderUtil script include enables you to view and retrieve order details.Creates an instance of the OrderUtil class.Gets the state of a specified order.Returns whether the state of a specified order is in draft state.
Planned Maintenance (Family) / reference
The SM Planned Maintenance core plugin also includes demo data.
Health Log Analytics / task
You can activate a content pack before configuring a data input.
Table Administration and Data Management / task
Customize the Planned Task Interceptor to control what type of planned task record users can create and what choices they see when creating new planned tasks.
Security management / concept
This category of mitigation controls covers mitigations available on your assets in the form of endpoint protection agent configuration. This applies to endpoint protection agents such as CrowdStrike and SentinelOne.
Live Feed / task
You can set up a table notification for a task table to enable automatic Live Feed messages.
Smart Assessment Engine / concept
Set up default responses for questions so that assessors can complete assessments quickly and provide quality results.
Automated Test Framework (ATF) / concept
Use cases can help you construct tests for common scenarios.
Accounts Payable Operations / concept
Review and complete required post-upgrade tasks after upgrading Accounts Payable Operations.Complete post-upgrade tasks after upgrading Accounts Payable Operations, including upgrading copied use cases to the latest Document Intelligence model.The invoice and invoice line…
Digital End-User Experience (DEX) / task
Configure the ServiceNow sudoers file to grant the servicenow user the necessary permissions to run specific commands with elevated privileges. This configuration uses a drop-in file in /etc/sudoers.d/ to maintain secure, isolated sudo rules for ServiceNow operations.
Healthcare life sciences / concept
Configure the Care Team Portal by embedding it into Epic Hyperspace via Hyperdrive and enabling SMART on FHIR authentication.
Workforce Optimization for IT Service Management / reference
Use extension points to call scripts for event categories such as a meeting, time off, or work time.
Upgrade Management / task
Reconcile differences between your customized record and the changes associated with the upgrade.
REST API Explorer / task
Path-based Access Control Levels (ACLs) enable you to define access control rules for scripted REST API endpoints using their resource path. This can be done independently of the ACL references on the operation record.
Event Management / task
By default, most SNMP trap events are processed by a single Event Management processing job. This can negatively effect event processing. Configure message keys on the MID Server to ensure that more than one processing job is invoked, ensuring optimal SNMP trap performance.
Vulnerability Response / task
Edit the JSON string in the autoPromoteFields [sn_sec_cmn.autoPromoteFields] system property so your configuration item (CI) lookup rules auto-promote all the Security Operations CMDB CIs to matching entries in the [cmdb_ci] table.
Accounts Payable Operations / task
Upgrade Accounts Payable Operations with Document Intelligence from lower to higher versions.
Field service management / reference
Several types of components are installed with the activation of the Field Service Marketplace feature including tables, roles, system properties, business rules, and script includes.
MID Server / reference
MIDSystem variables (referred to by the variable name ms.) provide a variety of methods to get information about the MID Server.
Software Asset Management / task
You can add a custom license metric to modify the default reconciliation process.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.