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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Customer service management / concept

Industry-specific data model scenarios

The Service Model Foundation data model is vital for modeling the business organization structure. It can be configured and applied across different industry verticals.

Field service management / reference

Planned Work Management components

Several types of components are installed with Planned Work Management, including tables, roles, script includes, and business rules.

Field service management / reference

Advanced Part Sourcing components

Several types of components are installed with the Advanced Part Sourcing feature, including tables, script includes and business rules.

Problem Management / concept

Problem Management process

Within the platform, problems are handled using the task record system. Each problem is generated as a task record through various means, and is populated with the pertinent information. These tasks are assigned to Problem Management team members to resolve and then close.

Financial Services Treasury Operations / task

Configure Financial Services Treasury Operations

Review the components that are installed with the Financial Services Treasury Operations application and modify as needed for your organization's business needs.

Process Mining / task

Create a project or template using Project Builder

Create and mine a project using the Project Builder to analyze and optimize your business processes. Create a template to reuse it when you want to use the same project conditions multiple times.

Governance risk compliance / task

Create a business impact analysis

Create a business impact analysis (BIA) to get the necessary information for a plan. Use the BIA to identify the recovery time objective for an item and prioritize assets that have most and least critical dependencies.

Event Management / concept

Binding alerts to a specific host CI \(default binding\)

Binding alerts to Configuration Items (CIs) using the Node field or the CI Identifier field ensures accurate event association. By comparing an event record’s Node or CI Identifier value, alerts are linked to the right system.

System Events / concept

Managing system events

Managing system events involves creating, monitoring, and handling events to drive automation and streamline processes. Administrators and developers can define custom events, register them in the system, and set up actions or work-flows that respond to these events.

System Events / concept

Managing system events

Managing system events involves creating, monitoring, and handling events to drive automation and streamline processes. Administrators and developers can define custom events, register them in the system, and set up actions or work-flows that respond to these events.

Service Operations Workspace / reference

Problem form

Description of the field values for the problem form in Service Operations Workspace.

Container Vulnerability Response / reference

Components installed with Container Vulnerability Response

Several types of components are installed with activation of the Container Vulnerability Response application, including tables, user roles, and scheduled jobs.Roles are added with activation of Container Vulnerability Response.Tables are added with activation of Container…

Sourcing and Procurement Operations / task

Create an approval rule

Approve a purchase requisition, purchase order, sourcing request, or invoice, by defining an approval strategy and creating approval rules. This is a one-place configuration that can drive any kind of approval process that your organization may need.

Incident Management / concept

Uni-directional incident ticketing integrations

Consider the requirements for an external, third-party system to create tickets. Define the data that must be sent to create a ticket, and what validation is required.

Service management for the enterprise / concept

Service management states

From creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management.

Configuration Management Database (CMDB) / reference

Properties related to remediation of duplicate CIs

Use de-duplication properties to configure how remediation of duplicate CIs works when using the Duplicate CI Remediator, or the De-duplication Dashboard in CMDB Workspace .

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