THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Orchestration / concept
The Orchestration activity designer enables a user with either the workflow_admin or activity_creator and workflow_creator roles to construct reusable activities that suit an organization's business needs.
Integration Hub / concept
Manage invoices, ledger, and records in an Oracle Financial Cloud instance from your ServiceNow instance.
Source to pay operations / reference
Error handling in the SupplyOn integration uses a layered model that includes transport-level HTTP retry, status and message updates, integration error tasks, and retrigger paths.
Workflow Studio / task
Use data definitions to collect and use pieces of information later in a playbook.
Telecommunications Network Inventory / concept
The Create Physical Connection function enables you to create a physical connection record in the Telecommunications Network Inventory application based on the input that you receive when you instantiate an inventory.
Form Builder (Glide Family Release) / concept
Learn about Table Builder features that enable you to design tables, forms, and flows visually using a single user interface.
Customer service management / concept
Customer Service Management provides various administrative features and tools to configure and manage the application effectively. These include case routing, assignment workbenches, escalation management, domain separation, and knowledge base administration capabilities.
Application development / concept
When ServiceNow releases a new platform version, your app may need updates to keep working correctly. Learn how platform upgrades affect your app helps you plan and complete the upgrade with confidence.
Integrate applications / concept
Design automations using various components in RPA Desktop Design Studio.
Integration Hub Remote Process Sync / reference
Identify the attachments already associated with a local record to determine which remote attachments require synchronization. Use the output of this action to request missing attachments from the remote system.
Approvals / concept
When you are looking at an approval request, the form has a context-appropriate summary of the item to be approved.
Vulnerability Response / task
Configure a Common Security Advisory Framework (CSAF) vendor other than Red Hat with API support.
Security Incident Response / task
Use this playbook to investigate security incidents suspected to be caused by Mimikatz DCShadow. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the T1003 - Defense Evasion - Mimikatz DCShadow playbook.
Workflow Studio / concept
Enable your agents and fulfillers to add additional activities as they go through a playbook.As a Playbooks administrator, add an optional activity to a playbook that Playbook Experience agents and fulfillers can choose to add and complete during the playbook runtime.
Security Incident Response / task
The Microsoft Exchange On-Premises integration provides tools for security analysts to contain and remediate phishing and spear phishing email threats in on-premises instances.
Financial services operations / concept
Set up your Financial Services Operations application by importing financial services data and reviewing and configuring the components installed with the application.
Virtual Agent / concept
Topic authors can include a pre-built topic block called Geolocation in conversations with users. The Geolocation topic block retrieves the latitude and longitude coordinates of the user's location.
Server API Reference / concept
Captures the result of using ScriptableFlowRunner to execute a flow, subflow, or action.
Financial Services Customer Lifecycle Operations / concept
Financial Services Customer Lifecycle Operations (CLO) installs automated workflows for reviewing and approving customer account applications. These workflows create cases and route tasks to different agents, including KYC, document, tax, and credit agents.
Governance risk compliance / task
Create Smart Assessment templates in the Assessment Workspace for the Business Impact Analysis (BIA) workflow.
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