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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Workplace Central / reference

Components installed with Workplace Central

Several types of components are installed with activation of the Workplace Central application, including tables, user roles, and business rules.

Asset Management / reference

Installed with Base Asset Management

Several tables, user roles, UI policies, script includes, client scripts, and business rules are installed with Base Asset Management.

Workflow Studio / task

Create decision tables in Workflow Studio

Create decision tables in Workflow Studio to embed business logic into a series of if-then decision rules. Use decision tables when business logic is complex or may be reused in multiple places.

Financial services operations / task

Configure Commercial Lines Servicing

Review the components that are installed with the Commercial Lines Servicing application and modify as needed for your organization's business needs.

Financial services operations / task

Configure Personal Lines Servicing

Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.

ITOM Visibility / concept

AI in ITOM Visibility

AI features in ITOM Visibility help administrators automate service maps, diagnose discovery issues, manage certificates, and resolve incidents using generative AI.

Application development / concept

Choosing your build approach

Understand when to use AI-assisted tools like the app generation skill with ServiceNow Otto for Creator and Build Agent versus when to build an application manually on the ServiceNow AI Platform.

Event Management / concept

Overriding default binding

Overriding default binding allows flexibility in linking alerts to CIs beyond the default Node-based matching.

Application development / concept

Testing and debugging applications

Verify the application meets your business requirements. Your testing should cover record operations (such as create, read, update, and delete), user interface elements (such as views and UI policies), runtime operations (such as business rules), and event script actions.

Automation Center / concept

Working with automations

Create automations to automatically streamline your business processes, reduce the time that you spend on manual activities, and reduce your costs.

Financial Services Loan Operations / task

Submit a loan service request as a requester

Help your customers by submitting a loan service request for them. As a requester in the front office, you can do this service for your customer (consumer or business contact).

Order management / concept

Working with approval requests as a requester

As a requester with the approval request writer role, when you submit your request for approval, you preview it, then request approval. You can also recall a request if you need to make changes or update a request if it was rejected, then resubmit it for approval.

Application development / concept

ServiceNow metadata in applications

ServiceNow metadata refers to the configuration and structural definitions that make up a ServiceNow application itself.

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