Workflow Studio / concept
Decision tables
Create, modify, test, and update decision tables in Workflow Studio for use in workflows and applications. You can also modify decision tables in Excel.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Financial services operations / task
Configure Commercial Lines Servicing
Review the components that are installed with the Commercial Lines Servicing application and modify as needed for your organization's business needs.
Financial services operations / task
Configure Personal Lines Servicing
Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.
Security Incident Response / concept
Playbook for Automated Malware
The Automated Malware playbook provides a sequence of automated steps that helps analysts resolve malware alerts more efficiently.
Security Incident Response / task
Use the Office 365 Malicious File Detected playbook
Use this playbook to investigate malicious files detected in Office 365. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the Office 365 Malicious File Detected playbook.
Creator Studio / task
Make a custom activity available for playbooks in Creator Studio
You must add custom activities to the Creator Studio Activities table [sn_creatorstudio_activity] before users can add them to playbooks when building apps.
Telecommunications Service Operations Management / task
Activate the Telecommunications Alarm Management Open API endpoint
Activate the endpoint of the Telecommunications Alarm Management Open API connection. By activating the endpoint, you receive the incoming notifications from the external system for the topic that you registered.
Integration Hub / concept
SAP Fieldglass Spoke
The SAP Fieldglass spoke is built by Bristlecone, Inc. Manage job postings, workers, timesheets and expenses, and approvals in SAP Fieldglass account from your ServiceNow instance.
Application development / concept
Agentic workflows, agents, and skills
Build Agent can generate agentic workflows, agents, and skills scoped to your custom app. Turn business requirements into configured AI artifacts without building from scratch.
Delta yokohama australia / reference
Combined Journey designer release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Journey designer from Yokohama to Australia.
Governance risk compliance
governance-risk-compliance/grc-risk-management-workspace/grc-virtual-agent-risk-event.md
--- title: Set up GRC Virtual Agent to report risk events description: Use a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time.
Telecommunications Network Inventory / concept
Create and Assign Range/Single Number function
The Create and Assign Range/Single Number function enables you to create the inventory number records for a number range when you process the network inventory workflow.
Virtual Agent / reference
Virtual Agent secure password inputs
The Include a password input toggle switch on the Action utility properties sheet lets you enter passwords securely for use in Virtual Agent conversations.
Integration Hub / concept
Oracle Peoplesoft Financial Spoke
Manage finances and procurement in the Oracle Peoplesoft Financial instance from your ServiceNow instance.
Configuration Management Database (CMDB) / concept
CMDB Query Builder engine execution modes
The CMDB Query Builder engine uses two execution modes to run queries. By default, the system is configured to use the enhanced mode V2 which is designed for performance optimization.
Integration Hub / concept
Jack Henry jXchange Spoke
Integrate ServiceNow instance with your Jack Henry jXchange account to access customer and account information.
Governance risk compliance / reference
Create a subflow form
Use the Create a subflow form to automate a manual recovery task within the business continuity plan.
Virtual Agent / reference
Multi-response bot response control
Use the Multi-response bot response control in a Virtual Agent topic to sequentially display two or more outputs. Outputs can be text, image, link, or HTML. Users can move from one output to the next through a provided navigation button.
Integration Hub / concept
Saba Spoke
The Saba spoke enables you to pull learning courses, course activity and users from a Saba instance into a ServiceNow instance.
Security Incident Response / task
Use the OSquery of External Address in the /etc/hosts file playbook
Use this playbook to investigate incidents that indicate that an internal hostname or domain has been assigned to an external IP address on the local DNS(/etc/hosts) of a Linux server.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.