THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Security management / concept
By configuring classification rules, you can ensure consistent categorization and processing of vulnerabilities, discovered items and other finding related entities based on key attributes.
Virtual Agent / reference
Use the Boolean user input control in a Virtual Agent topic to present a Yes/No prompt to the user.
UI Builder / concept
ServiceNow Otto generates application modules in UI Builder workspaces using natural-language prompts.
Server API Reference / concept
The ShazzamScanner script include provides methods to encapsulate a Shazzam scanner.A hash map of any nodes contained within the scanner, by name.The Windows domain name, if one was resolved by the scanner.The IP hostname, if one was resolved by the scanner.The scanner name.The…
Developer Guides / concept
Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
Service Operations Workspace / task
Configure the Experts on-call panel for an incident.
Integration Hub / concept
ServiceNow Integration Hub enables you to build reusable integrations with third-party systems and call them from anywhere in the ServiceNow AI Platform.
Virtual Agent / task
When you create a Virtual Agent topic, you can include images and YouTube videos on Static Choice and Dynamic Choice user input controls.
Portfolio Planning / concept
Configure the way data is shown on the Prioritization and Roadmap pages of the workspace so that your planning managers view the information that is relevant for them.
Security Incident Response / task
In the base system, you can select on-demand orchestrations that execute predefined workflows. You can define new on-demand orchestrations to customize how workflows are invoked from the Run Orchestration choice lists.
Vulnerability Response / task
Background jobs in vulnerability response products are designed to run for long periods of time to perform multiple processes on your records. The background job processors are shipped with the base system that run via the system user and create records in the global domain.
Server API Reference / concept
The HostnameJS script include provides methods to format host names according to property settings.Formats the specified host name according to the property settings.Returns the DNS domain name.Returns the current system name.
ServiceNow Studio Classic / concept
Use Build Agent in ServiceNow Studio to develop reusable server‑side logic and create an application on the ServiceNow AI Platform, taking it from initial data modeling through testing and validation.
Service Operations Workspace / task
Configure the data displayed in the Upcoming section.
REST API Explorer / task
Add a schema to a REST request record to define the request's expected data structure.
Software Asset Management / concept
When you import data from the IBM License Metric Tool (ILMT) or BigFix Inventory using version 1 of the ILMT and BigFix Inventory integration APIs, your ServiceNow instance uses transform maps to process this data into ServiceNow tables.
Document Management Services / reference
These elements are installed with the Knowledge Document plugin.
Governance risk compliance / reference
Detailed field definitions, validation rules, filtering logic, and technical specifications for group ownership in Business Impact Analysis (BIA) records.
Order management / concept
By using the CPQ Web Component, you can embed the CPQ UI in a web page without using an iframe. Because the component's UI is compatible with themes, users can easily edit the look of the UI.
Server API Reference / concept
The TopicSubscriptionUtilOOB script include provides methods to query and manipulate records in the Topic subscription [sn_api_notif_mgmt_topic_subscription] table.
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