Service Exchange / task
Set up a Service Exchange provider record
Set up a new provider record to establish a unique identifier for the Service Exchange for Providers (sn_sb_pro) application.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Callback over Zoom / reference
Components installed with Zoom extension for Omnichannel Callback
Several types of components are installed with the Zoom extension for Omnichannel Callback application.
Service Operations Workspace / reference
Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.
Discovery / concept
Discovery start and classification issue resolution
Use the Discovery Admin Workspace Diagnostics page to identify and resolve the cause when Discovery fails to start or classify a device.
Virtual Agent / reference
Custom output properties sheet
Use this sheet to define a custom response control in Virtual Agent.
Platform administration / concept
Exploring Instance Clone
Explore how to use a clone to copy everything in a database from one instance to another.
It operations management / reference
Cloud Request Retry Configuration
If a request is throttled by a cloud provider during Discovery, Cloud Request Retry Configuration provides a customizable method to retry requests. Discovery and Service Mapping Patterns includes a retry configuration for AWS and Azure.
Workplace Core / task
Configure a space details card
Configure a space card in the Location Directory, Kiosk Indoor Mapping, or Reservation by updating the card's template with the specific details that you want to customize. You can configure a new field, button, or style for each space card.
Goal Framework / reference
Goal Framework and Goal Framework for SPM reference
Reference information to provide additional details about Goal Framework and Goal Framework for SPM such as the fields, user roles, and tables.
API Reference / concept
Client API reference
Use client-side JavaScript APIs to control aspects of how ServiceNow AI Platform is displayed and functions within the web browser. This reference lists available classes and methods along with parameters, descriptions, and examples to help control the end-user experience.
Integration Hub / concept
Viewing producer statistics
View detailed information about a Stream Connect producer and its performance, including the producer type and ID, and the total number of bytes and messages produced to a topic.
Discovery / task
Configure Discovery identity sensors
If you customize an identify multi-probe, you can also configure a multi-sensor for it.
Server API Reference / concept
OCRosterSpanApprovalUtil - Global
The OCRosterSpanApprovalUtil script include provides methods for the PTO approval feature.Changes the type of the roster_schedule_span to time-off from approval.Returns a URL to the on-call calendar based on the rosterSpanProposalGr.Returns a formatted GlideScheduleDateTime…
Supplier Lifecycle Operations / task
Create custom user criteria for all managers
You can create custom user criteria for all managers for configuring the assessment reassignment criteria.
Application Vulnerability Response / concept
Calculate risk in Application Vulnerability Response automatically
Application vulnerability calculators automate calculating initial risk values for the fields on application vulnerable items (AVIs). Risk calculations offer insight into prioritizing remediation.
Knowledge Management / task
Open knowledge search results in source system
While search results are aggregated within your instance, your users can also utilize features available in the source system (being able to edit in Microsoft SharePoint, for example).
Application development / reference
Namespace identifier examples
The following examples illustrate generating namespace identifiers for applications, tables, and fields.
Developer Guides / reference
UI Test Script examples
Reference example scripts to use in a Run UI Test Script step.
Threat Intelligence Security Center / concept
Managing the Threat Lookup Reputation Calculator
You can use the Threat Lookup Finding Calculator to calculate the observable findings based on the responses received from threat lookup vendor.
Vulnerability Response / task
Create a Vulnerability Response calculator
A vulnerability calculator is a pre-defined formula to calculate a target field when certain criteria are met. Calculators, which calculate the vulnerable item Risk Score, can contain Risk Rules.
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